Service & Repair Tech II - A Shift (contractor conversion)

Cardinal Health; Town of Riverview (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid time off

HSA

401(k)

myFlexPay

FSAs

Disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Service & Repair Technician to troubleshoot, diagnose, test, repair, and maintain medical devices and equipment. The role supports customers and operations, ensuring timely resolution of issues and adherence to quality and regulatory standards.

The position follows a consistent Monday–Friday shift (5am–1pm), with a focus on accurate documentation, GDP practices, and collaboration with internal teams to meet service levels and customer expectations.

Qualifications

• High School Diploma, GED or equivalent required or equivalent work experience.
• 1–2 years of experience in technical repair or related field preferred.
• Experience troubleshooting and resolving technical product issues preferred.
• Familiarity with IPC standards (soldering) preferred.

Responsibilities

• Troubleshoot, diagnose, analyze, test, calibrate, and repair Cardinal Health medical devices and equipment.
• Perform product decontamination and functional evaluations to identify issues and repair actions.
• Complete basic electronic component assembly and disassembly to support repair activities.
• Maintain accurate service records and GDP-compliant documentation.
• Manage inventory of equipment, spare parts, and repair materials to support operations.
• Prioritize and complete assigned work to meet productivity and quality goals.
• Collaborate with internal teams to ensure timely product support and repair services.

Skills

Problem-solving

Troubleshooting

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Microsoft Teams

Job description

Anticipated hourly range: $16.30 per hour - $22.50 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 10/05/2026

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

A Shift: Monday - Friday, 5am - 1pm

What Product Support/Repair-Field and Depot contributes to Cardinal Health
Customer Service, Technical is responsible for establishing, maintaining and enhancing customer business through effective implementation and/or support of Cardinal Health’s products and services.

Product Support/Repair-Field and Depot is responsible for troubleshooting technical problems, diagnosing, analyzing and/or repairing products.

Job Summary

The Service & Repair Technician supports Cardinal Health customers and operations by troubleshooting, diagnosing, testing, repairing, and maintaining medical devices and equipment. This role contributes to customer satisfaction through product repair, timely resolution of technical issues, and adherence to quality and regulatory requirements.

Responsibilities

• Troubleshoot, diagnose, analyze, test, calibrate, and repair Cardinal Health medical devices and equipment.
• Perform product decontamination and functional evaluations to identify technical issues and determine appropriate repair actions.
• Complete basic electronic component assembly and disassembly in support of repair and maintenance activities.
• Conduct product triage and technical assessments to ensure efficient resolution of equipment issues.
• Maintain accurate service records and documentation in accordance with Good Documentation Practices (GDP) and established procedures.
• Manage and maintain inventory of equipment, spare parts, consumables, and repair materials to support operational needs.
• Prioritize and complete assigned work to meet productivity goals, quality, and customer expectations.
• Partner with internal teams to support customer expectations and ensure timely product support and repair services.
• Comply with all company policies and applicable local, state, federal, safety, and quality regulations, including Good Manufacturing Practices (GMPs).
• Perform other duties as assigned, including working overtime as needed to support business requirements.

Qualifications

• High School Diploma, GED or equivalent, or equivalent work experience preferred.
• 1–2 years of experience in technical repair, equipment maintenance, product support, manufacturing, electronics, or a related field preferred.
• Experience troubleshooting and resolving technical product issues preferred.
• Knowledge of customer complaint handling processes preferred.
• Familiarity with IPC standards (soldering) preferred.
• Basic proficiency in English is required, including being able to read and write in English in order to process documents.
• Ability to accurately complete documentation and follow Good Documentation Practices (GDP).
• Working knowledge of Microsoft Office and Microsoft Teams preferred.
• Willingness to learn the use of hand tools, repair equipment, and testing devices.
• Strong problem-solving, troubleshooting, and attention-to-detail skills.
• Ability to work effectively in a team environment while supporting customer-focused service objectives.

What is expected of you and others at this level

• Applies acquired knowledge and skills to complete standard tasks
• Readily learns and applies new information and methods to work in assigned area
• Maintains appropriate licenses, training and certifications
• Works on routine assignments that require some problem resolution
• Works within clearly defined standard operating procedures and/or scientific methods
• Adheres to all quality guidelines
• Works under moderate degree of supervision
• Work typically involves regular review of output by work lead or supervisor
• Refers complex unusual problems to supervisor

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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