Service & Repair Representative

OTC Industrial Technologies; Alabama; On-site; USD 71,635,000 - 80,231,000; Full time

Job summary

OTC Industrial Technologies is seeking a Service & Repair Representative I to provide administrative, customer service, and technical support for service and repair operations. You will assist customers, technicians, and internal teams by processing service requests, maintaining repair documentation, and coordinating job information.

This entry-level role will help develop foundational knowledge of repair processes, quoting, and customer communication while building skills for increased

Qualifications

• High school diploma or equivalent.

Responsibilities

• Respond to customer inquiries regarding service and repair activities
• Process service requests and maintain accurate records within company systems
• Provide customers with routine updates on repair status and estimated completion timelines
• Assist with preparing repair quotations by gathering labor, material, and parts information
• Support technicians by coordinating job paperwork and documentation
• Enter job information accurately into ERP and business systems
• Maintain service records, customer files, and repair documentation
• Coordinate communication between customers, technicians, vendors, and internal departments
• Assist with inventory, parts identification, and material tracking
• Provide labor support in the shop and field as business needs require
• Learn company repair processes, pricing practices, and customer service standards
• Escalate issues outside established procedures to appropriate leadership
• Support continuous improvement initiatives and maintain a positive customer experience

Skills

Customer service

Administrative support

Industrial experience

Mechanical experience

Strong communication

Microsoft Office

Attention to detail

multitasking

Mechanical aptitude

Lifting up to 25 pounds

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Competitive Pay

This position offers an hourly wage ranging from $25.00/hr. to $28.00/hr., depending on experience and qualifications.

Service & Repair Representative I

Position Summary

The Service & Repair Representative I provides administrative, customer service, and technical support for service and repair operations. This entry-level position assists customers, technicians, and internal teams by processing service requests, maintaining repair documentation, coordinating job information, and supporting shop and field operations as needed. Working under close guidance, this role develops foundational knowledge of repair processes, quoting, and customer communication while building the skills needed for increased responsibility.

What You'll Do

• Respond to customer inquiries regarding service and repair activities
• Process service requests and maintain accurate records within company systems
• Provide customers with routine updates on repair status and estimated completion timelines
• Assist with preparing repair quotations by gathering labor, material, and parts information
• Support technicians by coordinating job paperwork and documentation
• Enter job information accurately into ERP and business systems
• Maintain service records, customer files, and repair documentation
• Coordinate communication between customers, technicians, vendors, and internal departments
• Assist with inventory, parts identification, and material tracking
• Provide labor support in the shop and field as business needs require
• Learn company repair processes, pricing practices, and customer service standards
• Escalate issues outside established procedures to appropriate leadership
• Support continuous improvement initiatives and maintain a positive customer experience

What You'll Need

• High school diploma or equivalent
• 1+ years of customer service, administrative support, industrial, or mechanical experience preferred
• Strong communication and customer service skills
• Basic computer skills including Microsoft Office
• Strong attention to detail and organizational skills
• Ability to prioritize multiple tasks in a fast-paced environment
• Mechanical aptitude and willingness to learn industrial repair processes
• Ability to occasionally lift up to 25 pounds
• Willingness to work in both office and shop environments