Institutional Sales Support Specialist

Sweetwater; Fort Wayne (IN); On-site; USD 40,000 - 50,000; Full time

Job summary

Sweetwater in Fort Wayne, IN is seeking an Institutional Sales Support Specialist to join our growing Sales team. This role provides crucial administrative and customer-facing support to the Institutional Sales group, helping Sales Engineers stay organized and customers well served.

This position requires strong communication, high attention to detail, and the ability to work both independently and with a team. Fort Wayne campus relocation is required for the ideal candidate.

Qualifications

• 2+ years of experience in an administrative, sales support, or customer-facing role.
• Proficiency in word processing, Excel, and email.
• Strong verbal and written communication skills.
• Self-motivated with the ability to work both independently and collaboratively.
• Empathetic, people-first mindset with a genuine drive to help others.
• High attention to detail and strong organizational skills.

Responsibilities

• Process quotes, complete bids, and handle purchase orders to support the sales team.
• Organize and maintain customer groups and Sales Engineer databases.
• Coordinate with the Contract Sales team and serve as an internal liaison across departments.
• Provide direct support to customers, including follow-up communication via phone and email.
• Research potential clients and maintain accurate existing client records.
• Support Sales Engineers by managing workflow priorities and engagement.
• Facilitate communication and information-sharing between Sales and Rental teams.
• Manage reporting, data entry, and administrative paperwork related to institutional sales.

Skills

Administrative experience

Sales support

Customer service

Verbal and written communication

Attention to detail

Education

High school diploma or equivalent

Tools

Excel

4D CRM

Job description

Job Requirements

Sweetwater, the nation's #1 online retailer of pro audio equipment and music instruments, is looking for an Institutional Sales Support Specialist to join our growing Sales team. This is a vital supporting role within the Institutional Sales team — one that keeps our Sales Engineers organized, our customers well-served, and our internal workflows running smoothly. No prior product or industry knowledge is necessary.

Job Responsibilities

• Process quotes, complete bids, and handle purchase orders to support the sales team
• Organize and maintain customer groups and Sales Engineer databases
• Coordinate with the Contract Sales team and serve as an internal liaison across departments
• Provide direct support to customers, including follow-up communication via phone and email
• Research potential clients and maintain accurate existing client records
• Support Sales Engineers by managing workflow priorities and engagement
• Facilitate communication and information-sharing between Sales and Rental teams
• Manage reporting, data entry, and administrative paperwork related to institutional sales

Job Qualifications

• 2+ years of experience in an administrative, sales support, or customer-facing role
• Proficiency in word processing, Excel, and email
• Strong verbal and written communication skills
• Self-motivated with the ability to work both independently and collaboratively
• Empathetic, people-first mindset with a genuine drive to help others
• High attention to detail and strong organizational skills

Preferred

• 4+ years of relevant experience
• Familiarity with 4D or other internal sales/CRM systems
• Background in B2B, EDU, or institutional sales environments
• High school diploma or equivalent

Sweetwater “Ideal” Team-Player

• WOWs The Customer – You possess a deep passion and desire for creating amazing customer & colleague experiences
• Gets Things Done – You have a great work ethic and move through tasks with a sense of urgency
• Obsesses over the Details – You are committed to paying attention to the details
• Drives Continuous Improvement – You are always focusing on effective and efficient work and ways to get better
• Develops the Future – You are committed to the pursuit of growing personally & professionally and have a focus on bringing your colleagues along in that journey

We function best as a unified team, so relocation to our state-of-the-art campus in Fort Wayne, IN is required. We look forward to exploring your #FullTimeDream with Sweetwater!