Business Development Manager, Gear Exchange

Sweetwater; Fort Wayne (IN); On-site; USD 70,000 - 100,000; Full time

Job summary

Sweetwater, the nation's number one online retailer of music instruments and pro audio gear, is seeking a knowledgeable, driven Business Development Manager to recruit new sellers and fuel Marketplace growth on Gear Exchange. You will also help improve listings and curate gear to attract buyers and sellers across the United States.

The role emphasizes building strong client relationships, developing premium service for high-value sellers, and participating in trade shows to expand the seller

Qualifications

• Must have 5-10+ years of experience in Music Instrument retail/sales, customer experience, or related field.
• Extensive expertise in music instruments and pro audio gear
• Strong customer service experience, with the ability to create great experiences for new customers and sellers
• Strong negotiation abilities and skills
• Excellent written and verbal communication skills
• Ability to problem solve and balance multiple high priority initiatives at the same time.

Responsibilities

• Responsible for seller recruitment, including researching and identifying sellers who are a good fit for GX across the United States
• Make outbound calls to recruit new sellers and pitch the benefits of selling on Gear Exchange
• Build strong client relationships with high-value GX sellers to improve retention
• Develop a "white glove service" program for larger GX sellers and VIPs
• Attend trade shows and other events to recruit new sellers
• Build and maintain a list of sellers who deserve spotlighting
• Identify opportunities to include sellers in marketing efforts
• Identify issues with listings, including making improvements to titling, imaging, and categorization
• Look for opportunities to procure notable gear that we can market with exclusivity

Skills

Music instruments

Pro audio gear

Customer service

Negotiation

Written and verbal communication

Problem solving

Multitasking

Job description

Job Requirements

Sweetwater, the nation's number one online retailer of music instruments and pro audio gear, is seeking to add a knowledgeable, driven, and enthusiastic Business Development Manager to our growing Sales team! In this role, you will be responsible for recruiting new sellers and building strong client relationships in order to fuel our Marketplace growth across the Gear Exchange platform. You will also help to improve the website experience for both buyers and sellers through expert merchandising, curation, and procurement of interesting gear. If you love assisting new clients, are passionate about providing the Sweetwater Difference to new customers, and looking for an opportunity to continue to grow our platform, we would love to speak with you!

Job Responsibilities

• Responsible for seller recruitment, including researching and identifying sellers who are a good fit for GX across the United States
• Make outbound calls to recruit new sellers and pitch the benefits of selling on Gear Exchange
• Build strong client relationships with high-value GX sellers to improve retention
• Develop a \"white glove service\" program for larger GX sellers and VIPs
• Attend trade shows and other events to recruit new sellers
• Build and maintain a list of sellers who deserve spotlighting
• Identify opportunities to include sellers in marketing efforts
• Identify issues with listings, including making improvements to titling, imaging, and categorization
• Look for opportunities to procure notable gear that we can market with exclusivity

Qualifications

• Must have 5-10+ years of experience in Music Instrument retail/sales, customer experience, or related field
• Extensive expertise in music instruments and pro audio gear
• Strong customer service experience, with the ability to create great experiences for new customers and sellers
• Strong negotiation abilities and skills
• Excellent written and verbal communication skills
• Ability to problem solve and balance multiple high priority initiatives at the same time.

Sweetwater “Ideal” Team-Player

• WOWs The Customer – You possess a deep passion and desire for creating amazing customer & colleague experiences
• Gets Things Done – You have a great work ethic and move through tasks with a sense of urgency
• Obsesses over the Details – You are committed to paying attention to the details
• Drives Continuous Improvement – You are always focusing on effective and efficient work and ways to get better
• Develops the Future – You are committed to the pursuit of growing personally & professionally and have a focus on bringing your colleagues along in that journey

We function best as a unified team, so relocation to our state-of-the-art campus in Fort Wayne, IN is required.

We are currently taking applications for full-time positions that will include evening and weekend shifts. This is a position that would require working on-site at our headquarters in Fort Wayne, IN.

Sweetwater’s culture is one that is built on the creation and celebration of music, which unifies people from all walks of life. Our individual differences make Sweetwater stronger as a company and a better place to work. Having a truly diverse workforce allows us the opportunity to collectively respect, learn and grow from each unique perspective and experience. We have welcomed thousands of employees and families who have joined the Sweetwater team from all over the nation and the world, and we welcome you, too, to find out why we consider a career at Sweetwater the full-time dream.