Service Rep - Rehab

Trinity Health Mid-Atlantic; United States; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Benefits from Day One

DailyPay

On-site fitness center

Tuition reimbursement

Referral rewards

Career growth opportunities

Job summary

Loyola Medicine, a member of Trinity Health, seeks a Front Desk Service Representative to greet patients, collect demographics and insurance data, and guide payments during pre-registration. You will use Epic systems to enter data and support enrollment processes.

The role requires basic keyboarding, familiarity with Epic Scheduling, Outlook and Word, and strong customer service in a healthcare setting.

Qualifications

• High School Diploma or equivalent required.
• Associate degree preferred.
• Basic keyboarding skills expected.
• Experience with Epic Scheduling is required.
• Proficiency in Microsoft Outlook and Word.
• Ability to handle payments and insurance information.

Responsibilities

• Greets patients and verifies demographic, clinical, financial, and insurance information during pre-registration.
• Accepts point-of-service payments and guides payment options.
• Balances cash drawer at the end of each shift.
• Enters patient information into hospital information systems.
• Directs questions regarding financial liability to appropriate resources.
• Initiates Enrollment process for myLoyola and Escalates issues to leadership.

Skills

Patient registration

Demographic verification

Insurance verification

Payment processing

Cash handling

Keyboarding

Education

High School Diploma

Associate degree preferred

Tools

Epic Scheduling

Microsoft Outlook

Microsoft Word

Job description

Employment Type: Full time Shift: Day Shift

Location: Provides front desk support for Hickory Hills Rehab - Hours of Operation: M - Th 7 am - 7 pm; Friday- 7 am - 3 pm Required to work 2 evenings/week until close - 7 pm

Description: Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. Loyola Medicine Transport is based at Loyola University Medical Center and is part of a three-hospital system includingLoyola University Medical Center,Gottlieb Memorial Hospital, andMacNeal Hospital. If you are a SERVICE REP who’s interested in working for a regional leader in healthcare, delivering compassionate care and improving the lives of those in our communities, join the Loyola team and become Loyola Strong!

What you’ll do:

Greets patients and family members in a consistent and friendly manner, obtains, and verifies demographic, clinical, financial, and insurance information during the (pre)-registration process, accepts point of service payments or provides guidance for payment options, and clears the patient for service delivery.

Core responsibilities include:

• verifies and updates patient identification, demographic information, and insurance coverage
• accepts point of service payments
• balances cash drawer at the end of every shift
• enters patient information accurately into appropriate hospital information system(s)
• refers patients with questions regarding financial liability to appropriate resource(s)
• accepts medical authorization or referral forms, if appropriate scans clinical information, Missed Appointment Policy, and other documents into Epic as appropriate
• initiates Enrollment process for myLoyola
• identifies systemic issues and escalates to Lead Service Representative for resolution

Benefits:

• Benefits from Day One
• DailyPay!
• Work today
• Get paid today
• Competitive Shift Differentials
• Tuition Reimbursement
• On Site Fitness Center (Gottlieb Memorial Hospital & Loyola University Medical Center)
• Childcare Employee Discount at Gottlieb’s Child Development Center
• Referral Rewards
• Strong Team Culture
• Career Growth Opportunities

www.trinity-health.org/sites/default/files/my-benefits/Health-and-Wellbeing/Compliance/Illinois-Transparency-Law/Trinity-Health-Summary-of-Benefits-Illinois-Job-Req-Discloser-Law.pdf

What you’ll need for this job:

• High School Diploma
• associate degree preferred
• Basic Keyboarding Skills
• Epic Scheduling
• Microsoft Outlook
• Microsoft Word

Compensation:

Pay Range: $18 - $24.44 per hour

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

About Trinity Health

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services.

Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.