Service Rep Employee Health Maywood

Trinity Health; Maywood (IL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

Competitive wages

Great work atmosphere

403(b)

Employee Assistance Program

Employee Discounts

Tuition Reimbursement

Job summary

The Loyola Medicine Employee Health Department in Maywood, IL, is seeking a Front Desk Service Representative to coordinate new hire and workers' comp scheduling and screenings. You will serve as the primary contact for appointments and patient flow, using Microsoft Bookings to manage the scheduling calendar.

Ideal candidates have at least one year in general administration, preferably in healthcare, with strong organizational skills and a customer-service focused approach.

Qualifications

• At least one year of work history in administration or related field.
• Experience in healthcare or employee services is preferred.
• Experience with Microsoft Bookings and Microsoft 365 products is highly preferred.

Responsibilities

• Greet patients entering the Employee Health Department.
• Manage phone calls, schedule appointments, and handle inquiries.
• Register patients and collect demographic information in the electronic system.
• Assist with check-out, referrals, and scheduling future visits.
• Manage the department's Microsoft Bookings page.

Skills

Customer service

Scheduling

Administrative support

Microsoft Office

Education

GED or High School

Associate's degree preferred

Tools

Microsoft Bookings

Microsoft Office

Job description

Employment Type: Full time

Shift: Rotating

Shift Description: The Hours for this position are as follows:

Monday: 7:00am – 6:30pm

T/W/TH: 7:00am – 3:30pm

Friday: 7:00am – Noon

The Employee Health Department is seeking a Service Rep to join the team in coordinating new hire, workers' comp, and other occupational health and medical screening appointments. This role serves as a key point of contact for scheduling and supporting employee health-related appointment procedures using Microsoft Bookings software.

Employee Health is conveniently located on the Loyola campus in Maywood, Illinois.

If you want to join an organization that truly cares about its employees, consider continuing your career with Loyola!

We offer:

• Medical/Dental/Vision Benefits on your FIRST DAY!!!
• competitive wages
• great work atmosphere
• 403(b)
• Employee Assistance Program
• Employee Discounts
• Tuition Reimbursement

The role of a Front Desk Service Rep at Loyola Medicine is essential in promoting a positive patient experience and ensuring efficient clerical operations.

Job Responsibilities

• Greeting Patients: Welcome and assist patients as they enter the Employee Health Department.
• Phone Management: Answer office phones professionally and assist callers by scheduling appointments and addressing inquiries.
• Patient Registration: Efficiently check in patients, collect accurate demographic information, input data into the electronic system.
• Check-Out Assistance: Assist patients during the check-out process, provide guidance on referral processing, and assist with scheduling future appointments.
• This position will have dedicated responsibility for managing our Bookings page. Candidates with previous experience using Microsoft Bookings or similar scheduling software are strongly preferred.

Minimum Education

GED or High School level of education, required. Associate's degree, preferred

Minimum Qualifications

• At least one (1) year of work history, required.
• Experience in general administration, business, healthcare, or a related field is highly preferred.
• Experience with Microsoft Bookings and all Microsoft products, highly preferred.

Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor an employment visa for this position.

COMPENSATION

Pay Range: $18.00- $24.44 per hour. Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Benefits

Click or copy URL to your browser www.trinity-health.org/sites/default/files/my-benefits/Health-and-Wellbeing/Compliance/Illinois-Transparency-Law/Trinity-Health-Summary-of-Benefits-Illinois-Job-Req-Discloser-Law.pdf

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well‑being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.