Service Reliability Engineer

Amadeus; San Jose (CA); Remote; USD 26,000 - 46,000; Full time

Benefits offered by this job

Competitive remuneration

Remote work options

Annual bonus

Professional development

Job summary

Amadeus is seeking a Service Reliability Engineer in a remote-friendly role based in Costa Rica. The role focuses on deploying R&D releases for Self-Service products, coordinating deployment windows, and maintaining runbooks to ensure smooth handovers to support teams.

The position emphasizes change management, automation scripting, monitoring, and incident troubleshooting across AWS, Windows, and Linux environments, with Kubernetes being a strong plus.

Qualifications

• 2 to 5 years' experience in deployment, DevOps/SRE/Platform or application support.
• Experience deploying and supporting applications in production environments.
• Good understanding of ITIL and working with RITMs and change requests.
• Experience with AWS and Windows and Linux environments.

Responsibilities

• Deploy R&D releases and upgrades across frontend, middleware and backend components.
• Carry out pre-deployment checks and post-deployment verification.
• Roll back deployments and coordinate deployment windows with customers and teams.
• Write and maintain deployment scripts and pipelines to ensure repeatability.

Skills

PowerShell scripting

Python scripting

CI/CD pipelines

Monitoring & alerting

AWS

Windows environments

Linux environments

Kubernetes

ITIL certifications

Tools

CI/CD tooling: Jenkins, GitLab/GitHub Actions

Job description

Job Title

Service Reliability Engineer

External Job Title: Service Reliability Engineer

Position type: Full time

Location: Costa Rica

Job ID: R38075

Job family: Service Reliability Engineering

Summary of the role

• The Deployments Support & Automation Engineer supports the deployment of releases for our Self-Service products, such as Kiosks and Auto Bag Drops. Releases are built by a dedicated R&D team; this role takes those releases and deploys them safely into customer environments across frontend, middleware and backend components.
• Around 70% of the role is deployments and the change management that goes with them, from receiving the request through to implementation. The remaining 30% is automation: alerting, monitoring and deployment scripts that make deployments faster and more reliable.

In this role you’ll

Deployments (70%)

• Deploy R&D releases, upgrades and fixes for Self-Service products (Kiosks, Auto Bag Drops, etc.) across frontend, middleware and backend components.
• Carry out pre-deployment checks and post-deployment verification to confirm products are working before handover.
• Roll back deployments when needed and work with R&D to resolve deployment issues.
• Coordinate deployment windows with customers, sites and internal teams, including out-of-hours where required.
• Keep deployment runbooks and documentation up to date and hand over knowledge to support teams.

Change Management and Admin

• Receive and work through requests (RITMs) from customers and internal teams.
• Prepare change requests (CRs), including implementation, test and rollback plans.
• Review change requests raised by other engineers for quality and completeness.
• Implement approved changes and close them off with the right records.
• Handle change and admin work on behalf of other engineers so they can stay focused on technical delivery.

Automation (30%)

• Build and tune monitoring and alerting for Self-Service products.
• Write and maintain deployment scripts and pipelines to make deployments consistent and repeatable.
• Automate routine operational tasks and reduce manual effort.
• Support and Troubleshooting
• Troubleshoot deployment and production issues and resolve them or elevate to R&D.
• Support high severity incidents and be available on the standby roster.
• Assist with environment setup for new projects, including AWS infrastructure and deployment pipelines.

About the Ideal Candidate

• 2 to 5 years' experience in deployment, DevOps/SRE/Platform or application support.
• Experience deploying and supporting applications in production environments.
• Good understanding of change management (ITIL) and working with RITMs and change requests.
• Scripting skills (PowerShell & Python) for automation and deployments.
• Experience with CI/CD pipelines, monitoring and alerting.
• Experience with AWS and Windows and Linux environments.
• Kubernetes experience is a strong advantage.
• ITIL or AWS certifications are a plus.
• Organized, detail-focused and able to work with minimal supervision.
• Clear communicator, comfortable working with R&D, customers and teams across time zones.

What we can offer you

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Work from anywhere: onsite, hybrid or fully remote.
• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Working at Amadeus, you will find

• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.