Service Receptionist - Customer Experience Specialist

SAM PACK FORD COUNTRY OF LEWISVILLE; Lewisville (TX); Presencial; USD 21.000 - 26.000; Tempo integral

Benefícios oferecidos por esta vaga

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid vacation and holidays

Employee discounts

Friendly team environment

Growth opportunities

Resumo da vaga

Five Star Ford Lewisville is seeking a friendly, professional Service Receptionist to join our team. You will be the first point of contact for the Service Department, creating an exceptional customer experience and supporting daily operations in a fast-paced automotive dealership.

You should enjoy working with people, possess excellent communication skills, and stay organized. This on-site role includes answering phones, scheduling service appointments, and coordinating with advisors and

Qualificações

• Previous receptionist or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Professional phone etiquette and a positive attitude.
• Strong organizational and multitasking abilities.
• Basic computer skills and willingness to learn dealership software.
• Dependable, punctual, and detail-oriented.
• Ability to work independently and as part of a team.
• Must pass a background check and drug screen.
• Valid driver's license and insurable driving record.

Responsabilidades

• Welcome customers as they arrive at the Service Department.
• Answer incoming phone calls and direct calls to the appropriate Service Advisor or department.
• Assist customers with general service department questions.
• Notify Service Advisors when their customers arrive.
• Assist with scheduling and confirming service appointments.
• Provide a professional and welcoming customer experience.
• Maintain an organized and presentable reception area.
• Perform general administrative duties, including filing, data entry, and paperwork.
• Communicate effectively with Service Advisors, technicians, and management.
• Assist with daily service department operations as needed.

Conhecimentos

Customer service

Communication

Organizational skills

Multitasking

Phone etiquette

Team oriented

Reliability

Attention to detail

Willingness to learn

Ferramentas

Dealership software

Descrição da vaga

Five Star Ford Lewisville is seeking a friendly, professional Service Receptionist to join our team. You will be the first point of contact for the Service Department, creating an exceptional customer experience and supporting daily operations in a fast-paced automotive dealership.

You should enjoy working with people, possess excellent communication skills, and stay organized. This on-site role includes answering phones, scheduling service appointments, and coordinating with advisors and