Service Receptionist / Coordinator

Rickhillimports; Kingsport (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

PTO

401k

Employee discounts

Training opportunities

Job summary

Rick Hill Imports is seeking a dynamic Service Receptionist/Coordinator for our BMW/Porsche service center. You will manage front-line interactions, answer calls, schedule appointments, and ensure a seamless, customer-focused experience for clients visiting the service department.

Responsibilities include greeting customers, supporting service advisors, and performing administrative tasks. A background in customer service and strong communication skills are essential to deliver exceptional

Qualifications

• Previous experience in a customer service role preferred.
• Strong communication skills, both verbal and written.
• Excellent organizational and multitasking abilities.
• Proficient in using basic office software, computers and phone systems.
• Customer-centric mindset and a commitment to delivering exceptional service.
• Ability to work Monday to Friday and have a valid driver's license.
• All potential employees subject to pre-employment testing including a background check and drug screen.

Responsibilities

• Answer incoming calls and handle inquiries.
• Schedule service appointments.
• Assist clients with service questions and updates.
• Support service advisors and coordinate communication.
• Greet customers and maintain a professional atmosphere.
• Perform administrative duties: data entry, filing, and keeping records.
• Collaborate with the service team for smooth operations.

Job description

Rick Hill BMW/Porsche Service Receptionist / Coordinator

Job Overview

We are seeking a dynamic and customer-focused individual to join our team as a Service Receptionist/Coordinator in our BMW and Porsche service center. The ideal candidate will be responsible for managing front-line interactions, handling phone calls, scheduling appointments, and providing exceptional customer service to clients visiting our service department. This role plays a crucial part in ensuring a seamless and positive experience for our valued customers.

Responsibilities

1. Phone Management: Answering incoming calls, addressing customer inquiries, and providing information about services offered.

2. Appointment Scheduling: Efficiently scheduling service appointments based on customer needs and availability.

3. Client Assistance: Assisting clients with service-related questions, providing updates on their vehicles, and ensuring overall customer satisfaction.

4. Supporting Service Advisors: Collaborating with service advisors to facilitate smooth communication and coordination between customers and the service department.

5. Customer Greeting: Warmly welcoming customers to the service center, ensuring a friendly and professional atmosphere.

6. Administrative Tasks: Performing various administrative duties, including data entry, filing, and maintaining accurate customer records.

7. Team Collaboration: Working closely with the service team to ensure effective communication and a seamless customer service experience.

Qualifications

• Previous experience in a customer service role preferred.
• Strong communication skills, both verbal and written.
• Excellent organizational and multitasking abilities.
• Proficient in using basic office software, computers and phone systems.
• Customer-centric mindset and a commitment to delivering exceptional service.
• Ability to work Monday to Friday and have a valid driver's license.
• All potential employees subject topre-employment testing including a background check and drug screen.

What We Offer

• Competitive compensation and benefits package (Medical, PTO, 401k)
• Training and development opportunities to advance your career
• A supportive, flexible and family-oriented work environment
• Employee discounts on BMW,Porsche and Mercedes-Benz products and services

If you have a passion for customer service and enjoy working in a fast-paced automotive environment, we invite you to apply for the Service Receptionist/Coordinator position. Join our team and contribute to creating outstanding experiences for our BMW and Porsche customers.

Rick Hill Imports welcomes applications from candidates of all backgrounds and experience. We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.