Service Greeter

Porsche-Ontario; Ontario (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Career growth

Job summary

Porsche Ontario seeks a Service Greeter to warmly welcome clients, guide them to their Service Advisor, and uphold the luxury Porsche standard in a high‑touch service environment.

You will manage check‑in, direct service drive traffic, maintain a pristine reception area, and support the service team during peak hours with professionalism and attention to detail.

Qualifications

• High school diploma or GED required.
• Minimum 2 years driving experience with a clean record.
• Experience in premium hospitality or luxury retail preferred.
• Excellent verbal communication and interpersonal skills.
• Polished, professional appearance aligned with luxury brand expectations.
• Strong organizational abilities and multitasking in a high-volume setting.

Responsibilities

• Welcome service clients promptly with a polished demeanor.
• Guide clients through check-in and introduce them to their Service Advisor.
• Direct vehicle traffic on the service drive for safety and efficiency.
• Maintain a clean, modern service drive and reception area.
• Notify advisors of arrivals and any special requests or considerations.
• Answer basic inquiries and escalate complex concerns as needed.
• Verify client details, assist with appointment rosters, and coordinate during peak hours.
• Model Porsche brand values in presentation and service standards.

Skills

Verbal communication

Interpersonal skills

Multitasking

Professional appearance

Customer service

Attention to detail

Teamwork

Education

High school diploma or GED

Job description

The Porsche Service Greeter serves as the primary initial touchpoint for clients entering the service department. This role is dedicated to delivering an exceptional, hospitality-focused experience that aligns with the performance, precision, and luxury standards of the Porsche brand. The Service Greeter ensures every guest receives an immediate, refined welcome and is guided efficiently through their visit to support a smooth, high-touch service experience.

Key Responsibilities

• Client Reception: Welcome all service clients promptly with a warm, polished, and professional demeanor tailored to a premier luxury environment.
• Check-In Assistance: Serve as the first point of contact on the service drive, guiding clients through initial check-in and introducing them to their assigned Service Advisor.
• Traffic & Logistics Management: Direct incoming vehicle traffic on the service drive to maintain smooth flow, high efficiency, and safety.
• Service Drive Presentation: Maintain an immaculate, orderly, and modern presentation across the service drive, valet areas, and reception space.
• Internal Communication: Notify Service Advisors immediately of client arrivals, vehicle placements, and any special client requests or considerations.
• Customer Support: Answer basic client inquiries in person, address immediate needs, and elevate complex concerns to management or advisors promptly.
• Administrative Support: Help verify client details, assist with appointment rosters, and support service team coordination during peak hours.
• Brand Ambassadorship: Consistently embody Porsche brand values in personal presentation, etiquette, communication, and service standards.

Qualifications

• High school diploma or general education degree (GED) required.
• Minimum of 2 years of valid driving experience with a clean driving record and a valid driver’s license.
• Previous experience in premium hospitality, luxury retail, or automotive dealership environments preferred.
• Excellent verbal communication and interpersonal skills.
• Polished, professional appearance consistent with luxury brand expectations.
• Strong organizational abilities and aptitude for multitasking in a high-volume setting.
• Uncompromising Client Focus: Passion for delivering first-class hospitality and customized care.
• Communication & Etiquette: Clear, articulate, and respectful verbal interaction.
• Adaptability & Calm Under Pressure: Ability to manage workflow effectively during peak service hours.
• Teamwork: Collaborative spirit when coordinating with advisors, technicians, and valet staff.
• Attention to Detail: High standard for environmental cleanliness, safety, and brand alignment.
• Located primarily within the service drive and customer reception areas.
• Requires standing, walking, and moving across the service drive for extended periods.
• Involves working outdoors across varying seasonal weather conditions.
• Comprehensive medical, dental, and vision insurance options.
• Paid time off (PTO) and holiday pay.
• Dealership perks and employee discounts.
• Clear pathways for professional growth within the dealership group.

Equal Opportunity Employer

Porsche Ontario is an Equal Opportunity Employer committed to fostering an inclusive, diverse, and respectful workplace for all team members.