Service Quality & Process Improvement Specialist

MILWAUKEE ELECTRIC TOOL CORP; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Milwaukee Tool is seeking a Quality Specialist focused on Service NPD to govern service procedures and support product launches. You will collaborate across functions to ensure compliance, develop new processes for serviceability, and drive continuous improvement.

The role requires reading blueprints and technical docs, proficiency with Power BI and Excel, and strong RCA skills, along with excellent communication and organizational abilities.

Qualifications

• High school diploma or equivalent.
• 3+ years in quality assurance.
• Proficiency reading blueprints, schematics, and technical docs.
• Analytical software proficiency (Power BI, Excel)

Responsibilities

• Validate systems for product launches to ensure compliance with operational requirements.
• Collaborate cross-functionally to coordinate operations for product launches.
• Facilitate development of new processes to support serviceability of product.
• Govern documentation lifecycle and documentation management.
• Perform audits to ensure compliance with company standards.
• Generate reports to support Quality and Engineering initiatives.
• Analyze data and document processes to visualize current state performance.
• Support Kaizen events and continuous improvement initiatives.
• Assist in the creation and rollout of Technical Service Bulletins (TSBs).
• Upload and maintain documentation in QMS using standardized formats.
• Collaborate cross-functionally to resolve quality issues and maintain standards.

Skills

Read blueprints and schematics

Power BI and Excel

Root cause analysis (RCA)

Communication and teamwork

Education

High school diploma or equivalent

3+ years in quality assurance

Tools

Power BI

Excel

Job description

Milwaukee Tool is seeking a Quality Specialist focused on Service NPD to govern service procedures and support product launches. You will collaborate across functions to ensure compliance, develop new processes for serviceability, and drive continuous improvement.

The role requires reading blueprints and technical docs, proficiency with Power BI and Excel, and strong RCA skills, along with excellent communication and organizational abilities.