Service Quality & Improvement Specialist

Milwaukee Tool; Greenwood (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Milwaukee Tool is seeking a Service NPD Quality Specialist to govern service procedures and collaborate across departments for successful product launches. You will validate launch systems, manage documentation, and support continuous improvement through audits and data analysis.

The role requires 3+ years in quality assurance, strong RCA capabilities, and proficiency with Power BI and Excel. Excellent communication and cross-functional teamwork are essential in a Brookfield, Wisconsin-based

Qualifications

• High school diploma or equivalent education.
• 3+ years in quality assurance.
• Ability to read blueprints, schematics, and technical documentation.
• Advanced skills with analytical software (Power BI, Excel).
• Skills with root cause analysis (RCA), corrective and preventative actions.
• Excellent verbal and written communication, organizational, and interpersonal skills.

Responsibilities

• Validate systems for product launches to ensure compliance with operational requirements.
• Collaborate cross-functionally to coordinate operations for product launches.
• Facilitate development of new processes to support serviceability of product.
• Govern documentation lifecycle and documentation management.
• Perform audits using various processes to ensure compliance with company standards.
• Generate reports to support Quality and Engineering initiatives.
• Analyze data and document processes to visualize current state performance.
• Support Kaizen events and continuous improvement initiatives.
• Assist in the creation and rollout of Technical Service Bulletins (TSBs).
• Upload and maintain documentation in QMS using standardized formats.
• Collaborate cross-functionally to resolve quality issues and maintain standards.

Skills

Quality assurance

Root cause analysis

Documentation

Education

High school diploma or equivalent

Tools

Power BI

Excel

Job description

Milwaukee Tool is seeking a Service NPD Quality Specialist to govern service procedures and collaborate across departments for successful product launches. You will validate launch systems, manage documentation, and support continuous improvement through audits and data analysis.

The role requires 3+ years in quality assurance, strong RCA capabilities, and proficiency with Power BI and Excel. Excellent communication and cross-functional teamwork are essential in a Brookfield, Wisconsin-based