Service Quality Coach

PestCo; San Antonio (TX); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company vehicle

Medical, dental, and vision insurance

401K – employer match

Paid time off

Overtime, commissions, and bonuses

Job summary

A leading pest control company is seeking a Service Quality Coach to conduct inspections and audits to ensure compliance with pest control protocols. This role requires travel of up to 3+ weeks per month and involves maintaining service quality, identifying improvements, and supporting technician training. An ideal candidate will have a high school diploma, 2-3 years of relevant experience, and strong analytical and communication skills. Join a team that values outstanding people and offers various professional development opportunities, including paid training and growth potential.

Qualifications

• Minimum 2–3 years of experience in pest control or field auditing.
• Ability to travel 3+ weeks per month.
• Excellent communication and report writing abilities.

Responsibilities

• Conduct routine and random inspections of pest control service sites.
• Verify compliance with local, state, and federal regulations regarding pesticide usage.
• Prepare detailed audit reports highlighting findings and recommendations.
• Provide feedback and coaching to management and field technicians.
• Engage with clients during audits to gather feedback.

Skills

Attention to detail

Analytical skills

Communication

Report writing

Proficiency in mobile auditing tools

Education

High school diploma or equivalent

Tools

JotForm

Microsoft Office Suite

Job description

Join to apply for the Service Quality Coach role at PestCo

PestCo is one of the 12 largest pest control companies in the US, offering residential and commercial services across key markets. We emphasize that outstanding people are the key to our success.

Location: Remote Position

Position Type: Full-Time

Schedule: Monday‑Friday including travel of up to 3+ weeks per month

Position Summary: The Service Quality Coach conducts on‑site inspections and audits to ensure compliance with pest control protocols, safety standards, and regulatory requirements. This role maintains service quality, identifies improvement opportunities, and supports technician training and development, working closely with Branch Management and the VP of Operations for their respective region.

Key Responsibilities

• Field Inspections: Conduct routine and random inspections of pest control service sites to assess technician performance, treatment effectiveness, and adherence to company standards, and to evaluate branch locations for safety measures, building condition, storage practices, and inventory control.
• Compliance Auditing: Verify compliance with local, state, and federal regulations regarding pesticide usage, storage, safety procedures, and documentation practices.
• Reporting & Documentation: Prepare detailed audit reports highlighting findings, corrective actions, and recommendations for operational improvements.
• Training & Support: Provide feedback and coaching to management and field technicians based on audit results, assist in developing training materials and conducting refresher sessions during branch meetings, work with the Director of Technical Services to report trends observed throughout various branches and areas of biggest risk, and support initiatives to reduce those risks.
• Client Interaction: Engage with clients during audits to gather feedback, address concerns, and reinforce service quality commitments.

Qualifications & Requirements

• High school diploma or equivalent
• Minimum 2–3 years of experience in pest control or field auditing
• Strong attention to detail and analytical skills
• Excellent communication and report writing abilities
• Proficiency in mobile auditing tools like JotForm and Microsoft Office Suite
• Ability to travel 3+ weeks per month

Why Join the PestCo Team?

• Company vehicle granted upon route assignment
• Company‑provided cellphone/devices or reimbursement
• Company‑provided uniform
• Red Wing and safety boot reimbursement program
• Overtime, commissions, and bonuses (for applicable roles)
• Paid time off, paid sick time, and paid holidays
• Medical, dental, and vision insurance
• Company‑provided life insurance
• 401K – employer match
• Health Savings Account (HSA) – automatic employer contribution
• Flexible Spending Account (FSA), dependent care FSA
• Voluntary life insurance (employee, spouse & child)
• Voluntary short‑term and long‑term disability
• Voluntary options (accident, critical illness, and hospital indemnity coverage)
• Employee assistance program
• PestCo discounts program (included child care, event tickets, and thousands of discounts)
• Educational resources and training provided on‑the‑job

Medical Benefits are effective on the 1st of the month following the date of hire.

Professional Development Opportunities

• Paid training / hands‑on training – no experience required
• Opportunities to expand licenses and extensive training modules
• Internal opportunities for growth with 13 business units across the United States

To learn more about PestCo Holdings LLC please visit pestcoholdings.com.

PestCo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.