Service Manager

PestCo; Tumwater (WA); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Company vehicle

Paid time off

Medical, dental, and vision insurance

401(k) employer match

Educational resources and training

Job summary

A leading pest control company is seeking a Service Manager in Tumwater, WA, to oversee multiple service locations. Responsibilities include developing training programs, ensuring a professional team image, and driving customer satisfaction. Ideal candidates should have 3-5 years of customer service and supervisory experience, good computer skills, and the ability to lead and motivate a team. Competitive compensation includes benefits such as medical insurance, a company vehicle, and paid time off.

Qualifications

• 3–5 years of customer service and supervisory experience preferred.
• Must be able to lift 50 lbs.
• Obtain necessary pest control licenses.

Responsibilities

• Ensure team maintains professionalism and builds positive relationships.
• Promote a safe work environment and maintain a safe driving record.
• Drive growth by generating leads and delivering customer satisfaction.

Skills

Customer service

Leadership

Public speaking

Good computer skills

Education

College-level or equivalent education

Tools

Pest control licenses

Company vehicle

Cell phone/device

Job description

PestCo – Service Manager

Join to apply for the Service Manager role at PestCo. Be among the first 25 applicants. This range is provided by PestCo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

$80,000.00/yr - $95,000.00/yr

Company Overview

Founded in 2006, Pointe Pest Control has grown from a single office in Spokane, Washington, to multiple locations throughout Washington, Idaho, and Oregon. Today Pointe employs an impressive group of experienced and knowledgeable professionals committed to problem‑solving and serving our customer’s needs. Pointe provides services to both residential and commercial customers; ranging from General Pest Control to Bed Bug Treatment, to specialized pest services like Termite Service, Carpenter Ant Control, and Rodent Extermination.

Position Summary

This role provides oversight in a designated geographic region for our service department, including multiple service locations. It includes finding solutions and ways to improve, helping the Service Managers, Supervisors, & Lead Techs follow and perform strongly in the following categories.

Key Responsibilities

• Ensure team members maintain a professional appearance and demeanor, build positive relationships, and promote a “Can Do” attitude.
• Promote a safe work environment; use appropriate PPE, maintain a safe driving record, and address hazardous conditions.
• Manage routes according to company procedures, checklists, and guidelines; spend appropriate time with customers and encourage recurring services.
• Drive growth by seeking referrals, gathering 5‑star reviews, coordinating with sales, generating leads, and delivering top‑notch first impressions.
• Develop training programs, encourage learning, recruit new talent, and interview prospective technicians.
• Maintain key performance indicators through monthly performance & production trackers.
• Lead by example, promote trust, respect, and understanding communication, and foster inter‑departmental collaboration.

Required Qualifications

• Obtain licenses in appropriate pest control categories and states.
• Good computer skills.
• Clean driving record.
• College‑level or equivalent education (preferred).
• Preferred training in General Pest, Commercial Pest, Termite Pest, Bed Bug Service, and Home Improvement categories.
• Pass background check, drug screening, and physical (must be able to lift 50 lbs).
• 3–5 years of customer service and supervisory experience preferred.
• Ability to lead, inspire, and motivate.
• Public speaking experience preferred.

Why Join the PestCo Team?

• Company vehicle granted upon route assignment.
• Company‑provided cellphone/devices or reimbursement.
• Company provided uniform.
• Red Wing and safety boot reimbursement program.
• Overtime, commissions, and bonuses (for applicable roles).
• Paid time off, paid sick time, and paid holidays.
• Medical, dental, and vision insurance.
• Company provided life insurance.
• 401(k) employer match.
• Health Savings Account with automatic employer contribution.
• Flexible Spending Account, dependent‑care FSA.
• Voluntary life, short‑term and long‑term disability, accident, critical illness, hospital indemnity coverage.
• Employee Assistance Program.
• PestCo Discounts Program (child care, event tickets, etc.).
• SmartDollar financial wellness program.
• Educational resources and training on the job.

Medical Benefits Effective

Medical benefits are effective on the 1st of the month following the date of hire.

Disclaimer

To learn more about PestCo Holdings LLC please visit pestcoholdings.com.

Equal Employment Opportunity

PestCo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.