Service QA Trainer - Elevate Customer Experience (Hybrid)

Vector Security; Gainesville (VA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive Compensation

Medical, dental and vision coverage

401k retirement savings plan

Paid time off

Tuition reimbursement

Job summary

A leading security integrator is seeking a VSN Service QA Trainer in Gainesville, VA. This role involves training and evaluating quality for Service Account Coordinator and Operations teams, ensuring adherence to best practices. You'll conduct quality assurance checks and provide constructive feedback, directly enhancing customer satisfaction. The ideal candidate has at least 2 years in training or quality assurance, excellent communication skills, and a strong attention to detail. Benefits include competitive compensation, medical coverage, and a 401k plan.

Qualifications

• 2+ years of experience providing training and/or quality assurance.
• Ability to assess call quality and provide constructive feedback.
• Strong data evaluation and trend analysis skills.

Responsibilities

• Train and evaluate Service Account Coordinator and Operations teams.
• Conduct quality assurance checks on customer communication.
• Provide feedback to foster skill development and improve customer satisfaction.

Skills

Training delivery

Quality assurance evaluation

Multitasking

Attention to detail

Communication skills

Education

High School Education or equivalent

Job description

A leading security integrator is seeking a VSN Service QA Trainer in Gainesville, VA. This role involves training and evaluating quality for Service Account Coordinator and Operations teams, ensuring adherence to best practices. You'll conduct quality assurance checks and provide constructive feedback, directly enhancing customer satisfaction. The ideal candidate has at least 2 years in training or quality assurance, excellent communication skills, and a strong attention to detail. Benefits include competitive compensation, medical coverage, and a 401k plan.