Quality Assurance & Training Specialist

RTX; Dallas (TX); Hybrid; USD 86,800 - 165,200; Full time

Benefits offered by this job

Parental leave

Flexible work schedules

Career development programs

Health and wellness benefits

Job summary

An Aerospace and Defense company is seeking a Quality Specialist to enhance service quality across teams. This hybrid role involves monitoring performance, providing coaching, and conducting quality evaluations in a call center environment. Applicants should have a relevant university degree and at least 5 years of experience in a similar role. This position offers a comprehensive rewards package and a competitive annual salary ranging from $86,800 to $165,200.

Qualifications

• Minimum 5 years prior relevant experience, or 3 years with an Advanced Degree.
• 3+ years of HR and/or Payroll experience in a call center environment.

Responsibilities

• Conduct quality evaluations for interactions using a Quality Management tool.
• Monitor and evaluate performance using cloud-based systems.
• Provide coaching and actionable feedback to advisors.

Skills

Coaching

Analytical skills

Quality Management

Education

University Degree or equivalent experience

Tools

Microsoft Office (Excel, PowerPoint)

ServiceNow

Job description

An Aerospace and Defense company is seeking a Quality Specialist to enhance service quality across teams. This hybrid role involves monitoring performance, providing coaching, and conducting quality evaluations in a call center environment. Applicants should have a relevant university degree and at least 5 years of experience in a similar role. This position offers a comprehensive rewards package and a competitive annual salary ranging from $86,800 to $165,200.