Service Project Manager

Socket.dev; Raleigh (NC); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Hitachi Energy USA INC in Raleigh, North Carolina is seeking a Service Project Manager to lead our customer support and project execution. You will coordinate with Global Execution Centers, supervise remote crews, and ensure commitments to customers are met while balancing technical challenges with leadership responsibilities.

The role demands strong ownership of issues, clear communication with stakeholders, risk management, and adherence to Hitachi Energy processes.

Qualifications

• Bachelor's degree in Electrical Engineering or a related field.
• At least 10 years in project management, field service, project engineering, or customer support.
• Proven ability to think critically and resolve issues.
• Strong leadership and interpersonal communication skills.
• Knowledge of project management techniques such as critical path and risk mitigation.
• Able to manage multiple projects simultaneously and deliver quality results.
• Self-starter with a proactive approach to closing issues and leading teams.
• Must have work authorization to work in the United States.

Responsibilities

• Be a single point of contact for customers and own project outcomes.
• Own customer-related issues and drive them to resolution with internal and external teams.
• Collaborate with Global Execution Centers to address site issues.
• Be available outside regular hours for critical issue resolution.
• Drive project activities, monitor status, and report to management.
• Manage remote work crews and specialized engineers.
• Oversee multiple projects with attention to detail and compliance with Hitachi Energy processes.
• Ensure commitments and contractual terms are met, including timely payments.
• Identify risks and mitigation options and manage scope changes.
• Coordinate with Supply Chain for transportation and logistics.

Skills

Project management

Critical thinking

Issue resolution

Leadership

Interpersonal communication

Communication

Risk management

Multitasking

Self-motivation

Education

Bachelor's degree in Electrical Engineering or related field

Job description

Location: Raleigh, North Carolina, United States

Job ID: R0126630

Date Posted: 2026-04-15

Company Name: HITACHI ENERGY USA INC

Profession (Job Category): Project/Program Management

Job Schedule: Full time

Remote: No

The Opportunity

At Hitachi Energy, we believe in empowering our employees to achieve their best. As a Service Project Manager, you will be the driving force behind our customer support and project management efforts. You will work closely with our Global Execution Centers, manage remote work crews, and ensure that our commitments to customers are met. This role offers a unique blend of technical challenges and leadership opportunities, allowing you to grow both professionally and personally.

How You'll Make an Impact

• Be a single point of contact for customers for their needs.
• Takes full ownership of customer-related issues and drives them to completion with internal and external suppliers and team members.
• Works cohesively with Global Execution Centers to address site issues in a timely and efficient manner.
• Accessible outside of regular working hours for issue resolution and response
• Drives all activities on assigned projects/services and reports to management on status.
• Manages remote work crews and specialized engineers.
• Manages multiple projects simultaneously with attention to detail while adhering to Hitachi Energy processes for project execution.
• Assures Hitachi Energy’s commitments to customers are met, in accordance with the contract.
• Sets customer expectations to ensure a smooth project including acceptance of project deliveries and timely payment even under challenging circumstances.
• Utilizes Full Cost Calculation/Model to develop new opportunities while controlling current project costs and cash flows.
• Engages customers, suppliers, and internal finance to ensure that payments are timely and correct.
• Participate in the negotiation of project-specific terms and conditions with legal counsel.
• Reports status/ progress to the customer and others with appropriate detail and raises potential project issues to relevant stakeholders early.
• Utilizes negotiation skills for scope and change management to actively pursue additional possibilities for increased revenue.
• Ensures the project follows and complies with company health, safety, and environmental policies.
• Identifies risks and mitigation alternatives associated with project activities and proactively pursues a decided-upon mitigation approach.
• Works actively with Supply Chain Management to obtain Coordinates/direct project transportation and logistics.
• Review the status of critical suppliers’ progress and include it in the overall schedule.
• Builds wide and effective networks of contacts inside and outside the organization.
• Gains clear agreement and commitment from others by persuading, convincing, and negotiating; Manages conflict.

Your Background

• Bachelor's degree in Electrical Engineering or related field.

• Minimum of 10 years in Project Management, Field Service, Project Engineering, or Customer Support.

• Proven accomplishments in critical thinking and issue resolution.

• Strong leadership and interpersonal skills for effective communication and collaboration.

• Knowledge of Project Management skills such as critical path and risk identification and mitigation.

• Ability to manage multiple projects simultaneously and deliver quality results.

• Self-starter with a proactive approach to closing issues and leading teams.

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.

More About Us

We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical, and mental wellbeing and personal development. We want you to truly thrive with us, in work and out. For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules):

• Health Care: medical (PPO, CDHP with HSA HMO), dental, and vision.

• Financial Wellbeing: Employer-sponsored pension - 401(k) Program with generous company match and contribution, Life/AD&D Insurance, disability insurance.

• Family Care: Life and Family (Legal, pet, auto, home, identity theft, etc.), special needs support, and adoption assistance.

• Work-Life: Enhanced leave programs (FMLA, Military Service Leave, Maternal, Paternal, adoption, vacation, and holiday).

• Employee Engagement and Development: Employee Resource Groups (depending on location), tuition reimbursement program.

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Equal Employment Opportunity

Hitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals

with disabilities.

Accessibility and reasonable accommodation

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.