Service Project Manager

Hitachi Automotive Systems Americas, Inc.; Raleigh (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health care

401(k) plan

Life/AD&D insurance

Disability insurance

Family care benefits

Paid leave

Job summary

Hitachi Energy USA INC in Raleigh, NC seeks a Service Project Manager to own customer projects, coordinate cross-functional teams, and drive on-time delivery. You will manage remote crews, engage with Global Execution Centers, and ensure contractual commitments are met while optimizing costs.

Ideal candidates bring 10+ years in project leadership, strong communication skills, and proven ability to manage costs, risks, and schedules across multiple initiatives.

Qualifications

• Minimum 10 years in Project Management, Field Service, Project Engineering, or Customer Support.
• Strong leadership and communication abilities with cross-functional teams.
• Knowledge of critical path, risk identification and mitigation in projects.

Responsibilities

• Serve as single point of contact for customers and drive issues to resolution.
• Own project scope, cost, and schedule across multiple projects simultaneously.
• Collaborate with Global Execution Centers to address site issues promptly.
• Coordinate remote work crews and specialized engineers for project delivery.
• Negotiate project terms and manage contractual commitments with stakeholders.

Skills

Project Management

Customer Relationship

Leadership

Cross-functional Collaboration

Risk Management

Budgeting

Education

Bachelor's degree in Electrical Engineering

Tools

Cost Modeling

Scheduling Software

Job description

Location: Raleigh, North Carolina, United States Job ID: R0126630 Date Posted: 2026-04-15 Company Name: HITACHI ENERGY USA INC Profession (Job Category): Project/Program Management Job Schedule: Full time Remote: No

Job Description: The Opportunity At Hitachi Energy, we believe in empowering our employees to achieve their best. As a Service Project Manager, you will be the driving force behind our customer support and project management efforts. You will work closely with our Global Execution Centers, manage remote work crews, and ensure that our commitments to customers are met. This role offers a unique blend of technical challenges and leadership opportunities, allowing you to grow both professionally and personally.

How You'll Make an Impact

• Be a single point of contact for customers for their needs.
• Takes full ownership of customer-related issues and drives them to completion with internal and external suppliers and team members.
• Works cohesively with Global Execution Centers to address site issues in a timely and efficient manner.
• Accessible outside of regular working hours for issue resolution and response.
• Drives all activities on assigned projects/services and reports to management on status.
• Manages remote work crews and specialized engineers.
• Manages multiple projects simultaneously with attention to detail while adhering to Hitachi Energy processes for project execution.
• Assures Hitachi Energy’s commitments to customers are met, in accordance with the contract.
• Sets customer expectations to ensure a smooth project including acceptance of project deliveries and timely payment even under challenging circumstances.
• Utilizes Full Cost Calculation/Model to develop new opportunities while controlling current project costs and cash flows.
• Engages customers, suppliers, and internal finance to ensure that payments are timely and correct.
• Participate in the negotiation of project-specific terms and conditions with legal counsel.
• Reports status/ progress to the customer and others with appropriate detail and raises potential project issues to relevant stakeholders early.
• Utilizes negotiation skills for scope and change management to actively pursue additional possibilities for increased revenue.
• Ensures the project follows and complies with company health, safety, and environmental policies.
• Identifies risks and mitigation alternatives associated with project activities and proactively pursues a decided-upon mitigation approach.
• Works actively with Supply Chain Management to obtain Coordinates/direct project transportation and logistics.
• Review the status of critical suppliers’ progress and include it in the overall schedule.
• Builds wide and effective networks of contacts inside and outside the organization.
• Gains clear agreement and commitment from others by persuading, convincing, and negotiating; Manages conflict.

Your Background

• Bachelor's degree in Electrical Engineering or related field.
• Minimum of 10 years in Project Management, Field Service, Project Engineering, or Customer Support.
• Proven accomplishments in critical thinking and issue resolution.
• Strong leadership and interpersonal skills for effective communication and collaboration.
• Knowledge of Project Management skills such as critical path and risk identification and mitigation.
• Ability to manage multiple projects simultaneously and deliver quality results.
• Self-starter with a proactive approach to closing issues and leading teams.
• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.

More About Us We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical, and mental wellbeing and personal development. We want you to truly thrive with us, in work and out. For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules):

• Health Care: medical (PPO, CDHP with HSA HMO), dental, and vision.
• Financial Wellbeing: Employer-sponsored pension - 401(k) Program with generous company match and contribution, Life/AD&D Insurance, disability insurance.
• Family Care: Life and Family (Legal, pet, auto, home, identity theft, etc.), special needs support, and adoption assistance.
• Work-Life: Enhanced leave programs (FMLA, Military Service Leave, Maternal, Paternal, adoption, vacation, and holiday).
• Employee Engagement and Development: Employee Resource Groups (depending on location), tuition reimbursement program.

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities Equal Employment Opportunity Hitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals with disabilities.

Accessibility and reasonable accommodation Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.