Field Service Technician

OWL Services; Waco (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid holidays

Flexible time off

401(k) match

Health insurance

Training program

Employee EAP

Job summary

OWL Services seeks a field service technician to service and install electronic equipment including security and POS systems across diverse settings. You will diagnose issues on electro‑mechanical devices and ensure timely maintenance in retail, commercial, and fleet environments.

The role requires traveling up to 30–40% overnight, working on‑call, and maintaining safety standards. Training and growth opportunities are provided within a nationwide network.

Qualifications

• Mechanical aptitude and troubleshooting skills.
• Ability to work independently and solve problems.
• Strong safety focus and adherence to protocols.
• Willingness to travel up to 30–40% overnight.
• High school diploma or equivalent; valid driver’s license.

Responsibilities

• Troubleshoot, inspect, and repair electro‑mechanical devices such as cash registers, coin changers, security equipment, alarms, and POS equipment.
• Complete service requests and maintenance repairs promptly and professionally.
• Review work orders, manuals, and drawings to perform maintenance and service of equipment.
• Use testing devices and various hand and power tools relevant to the job.
• May be assigned to other geographic areas to support new installations and upgrades.
• Perform other duties as required.

Skills

Mechanical aptitude

Troubleshooting

Independent worker

Safety awareness

Travel readiness

Education

High school diploma or equivalent

Tools

Verifone POS

NCR POS

Job description

Who We Are

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.

Who We Are

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.

With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re‑imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.

OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first‑ever class of awardees in the National EV Charging Recognition Program.

Come join us! For more information visit OWLServices.com and follow us on LinkedIn.

The Role

The position is responsible for servicing and installing various electronic equipment to include security and point of sale.

Essential Duties And Responsibilities

• Troubleshoots, inspects, replaces/repairs a wide variety of electro‑mechanical devices such as cash registers, coin changers, security equipment, alarms, and point of sale equipment.
• Complete service requests and maintenance repair items in a timely manner and ensures all requests are handled in a professional manner.
• Correctly review work orders, manuals, and drawings to properly perform maintenance and service of equipment.
• Utilize various testing devices, multiple hand and power tools related to the job.
• May be temporarily assigned to other geographical area to provide support with new installations and upgrades.
• Other duties as required.

Minimum Qualifications

• Mechanical aptitude and troubleshooting skills required.
• Must be able to work independently and be a strong problem‑solver.
• Strong attention to safety and willingness to follow all safety protocols.
• 24/7 on-call rotation with other techs in your area.
• Must be able to travel up to 30‑40% overnight.
• Experience with various POS systems (Verifone/NCR) a plus.
• Experience with Alarms a plus.
• High school diploma or equivalent.
• Good driving record is required.
• Ability to use a computer and smartphone proficiently.

Physical Demands and Work Environment

The physical demands include moderate with some strenuous physical exertion including the ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist. Must be able to climb a ladder and lift/carry up to 70 lbs. Work will be performed both outdoors and indoors.

Compensation And Benefits

• 10 Paid Holidays
• Flexible Time Off
• 401(k) Company Match
• Health, Dental, and Vision Insurance
• HSA and FSA
• Disability & Occupational Accident Insurance
• Company-Paid Life Insurance Policy
• Employee Assistance Program (EAP)
• World‑class paid training program for you to learn the skills for long term career success.

Requisition # 3700