Service Porter

Don Mealey's Sport Auto Group; Orlando (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Service Assistant to enhance customer experiences in a dynamic automotive environment. This role involves welcoming customers, ensuring timely vehicle movement, and maintaining a clean and organized workspace. The ideal candidate will possess strong customer service skills, attention to detail, and a commitment to following company policies. Join a team that values professionalism and customer satisfaction, and contribute to a positive service atmosphere that keeps customers coming back. If you thrive in a fast-paced setting and enjoy working with people, this opportunity is perfect for you.

Qualifications

• Strong customer service skills and ability to maintain a friendly demeanor.
• Ability to follow company policies and procedures effectively.

Responsibilities

• Greet service customers and assist them courteously.
• Move vehicles to designated areas for service work.
• Report any safety issues to management.

Skills

Customer Service

Time Management

Attention to Detail

Job description

Careers At Don Mealey's Sport Auto Group

Reports to: Service Manager or Service Administrator Manager

Overview: Welcomes service customers throughout the day. Assists in delivering customers to a predetermined location with company provided shuttle vehicle if necessary. Assists the service team in driving the customer cars to and from the drive and the designated parking areas for service work.

Responsibilities:

1. Greet and welcome service customers in a genuinely friendly and courteous manner.
2. Identify the service consultant with which they have an appointment.
3. Place an identification number on the vehicles that is marked to identify the proper service salesperson.
4. Responsible for moving the cars from the service drive to the designated lot location for repairs.
5. Ensure the vehicles are moved off of the drive in a timely manner to keep the area clear.
6. Deliver the vehicle back to the service drive in a timely manner once the customer is ready for pick up.
7. Ensure the vehicle is clean for delivery back to the customer.
8. Ensure customers' vehicles are kept locked and in the correct designated areas.
9. Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.

Requirements:

1. Follow the dress code the company has put in place. Maintain a clean and neat work area.
2. Follow federal, state and local law as well as company policy about safeguarding all information.
3. Report on time to work and follow the schedule that is given. Call supervisor if unable to be at work on time.
4. Keep current with annual HR training along with any other training that might be required for this position.
5. Follow all company policies and procedures. Notify supervisor of any illegal activity.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions; please see your supervisor if you need an accommodation.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions; please see your supervisor if you need an accommodation.