Planner (12 month FTC)

MHS Homes; North Carolina; On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Bonus & pension

28 days holiday

Training & development

Cycle to work

Free parking

Two holiday homes

Job summary

MHS Homes in Chatham, United Kingdom, is seeking a Planner on a 12 month FTC to help manage property repairs, compliance and refurbishment projects within the Asset team. You will coordinate with planners, Delivery Managers and Assistant Managers to ensure timely, high-quality work for residents and customers.

The role requires strong planning, collaboration, excellent communication, and solid ICT skills. You will use systems to track work, identify risks, and drive continuous improvement across

Qualifications

• Strong planning skills and experience.
• Proven ability to work collaboratively within a team to achieve excellent results.
• Excellent communication skills with both customers and colleagues.
• Ability to see the bigger picture and contribute to wider service delivery.
• Strong ICT skills and experience with relevant systems.

Responsibilities

• Plan and schedule daily workloads, ensuring the right people and materials are in place.
• Monitor and manage follow-on cases to meet customer-driven outcomes within agreed timescales.
• Use data effectively to drive performance and maintain accurate records in systems such as DRS, CRM, and Keystone.
• Collaborate with your team to resolve escalated queries and non-standard issues.
• Identify risks and implement mitigations, escalating where necessary.
• Champion continuous improvement and embrace change to enhance service delivery.
• Keep up to date with lessons learned from incidents and near misses.

Skills

Planning skills

Team collaboration

Communication

Big-picture thinking

ICT skills

Tools

DRS

CRM

Keystone

Job description

Planner (12 month FTC)

Company: MHS Homes

Salary: £30,701

Hours: Full-time

Location: Chatham, ME4 4LL

Job type: Contract

Posting date: 9 Nov 2026

Closing date: 9 Dec 2026

We’re looking for a Planner to join our Asset team within the Asset Management business area. This is a key role in ensuring property repairs, compliance requirements and kitchen/bathroom projects are managed efficiently and delivered to a high standard.

You’ll work closely with the other planners, Delivery Managers and Assistant Managers to support a team of skilled operatives, helping us deliver excellent customer service and high-quality works. As a Planner, you’ll be responsible for programming works effectively, ensuring operatives are organised and productive, and that customers receive the best possible service. You will be the key link between operatives, residents, contractors and internal teams ensuring a timely completion of works.

What You’ll Be Doing

- Plan and schedule daily workloads, ensuring the right people and materials are in place.

- Monitor and manage follow-on cases to meet customer-driven outcomes within agreed timescales.

- Use data effectively to drive performance and maintain accurate records in systems such as DRS, CRM, and Keystone.

- Collaborate with your team to resolve escalated queries and non-standard issues.

- Identify risks and implement mitigations, escalating where necessary.

- Champion continuous improvement and embrace change to enhance service delivery.

- Keep up to date with lessons learned from incidents and near misses.

What We’re Looking For

- Strong planning skills and experience.

- Proven ability to work collaboratively within a team to achieve excellent results.

- Excellent communication skills with both customers and colleagues.

- Ability to see the bigger picture and contribute to wider service delivery.

- Strong ICT skills and experience with relevant systems.

We offer:

- A performance based annual bonus + pension contributions matched up to 6%

- 28 days holiday + bank holidays and the option to buy/sell holiday

- Training & Development and opportunities for continuing professional development including regular tool box talks

- A great team of colleagues to work with

- Regular social and charitable events and a range of wellbeing activities

- Enhanced family leave policies

- A really competitive package of flexible employee benefits including a cycle to work scheme

- Free parking and disabled parking

- Access to two holiday homes in Norfolk and Dorset

At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.