Service Performance Coach & Ops Excellence

AgriVision Equipment Group; Sioux Center (IA); On-site; USD 60,000 - 90,000; Full time

Job summary

AgriVision Equipment Group seeks a Service Performance Specialist to support training and development across the AVE-PLP service departments. You will collaborate with Service Managers to coach leaders, standardize processes, and drive technician productivity.

Ideal candidates bring 4+ years in service, training or supervisory roles, and strong communication skills to enhance customer service and operational efficiency. This position is based in the Midwest with on-site duties.

Qualifications

• 4+ years of experience performing service repairs or related supervision experience.
• Experience leading training and coaching for service teams.
• Strong understanding of service processes and metrics.

Responsibilities

• Coach and develop Service Managers on leadership, accountability, and performance.
• Partner with Managers to review technician performance data and create coaching plans.
• Identify training needs and translate data into actionable improvement steps.
• Support standardization of service processes and customer satisfaction goals.
• Assist in workforce planning and career development for technicians.

Skills

Leadership

Coaching

Training

Performance metrics

Communication

Team development

Education

Associate degree

Bachelor's degree preferred

Tools

ServiceCenter

Job description

AgriVision Equipment Group seeks a Service Performance Specialist to support training and development across the AVE-PLP service departments. You will collaborate with Service Managers to coach leaders, standardize processes, and drive technician productivity.

Ideal candidates bring 4+ years in service, training or supervisory roles, and strong communication skills to enhance customer service and operational efficiency. This position is based in the Midwest with on-site duties.