Multi-Location Service Operations Leader

AgriVision Equipment and PrairieLand Partners; Pacific Junction (IA); On-site; USD 95,000 - 150,000; Full time

Job summary

AgriVision Equipment Group and PrairieLand Partners is seeking a Service Operations Manager to advance performance, consistency, and growth of service operations across AVE-PLP LLC. The role partners with dealership leadership, aftermarket teams, and the Director of Aftermarket to balance strategic development with hands-on operational execution.

The position leads service process standardization, program development, and performance improvement while leveraging enterprise and customer data to

Qualifications

• Strong understanding of dealership service operations and aftermarket performance drivers.
• Ability to balance strategic vision with practical, location-level execution.
• Data-driven decision-making and analytical problem-solving skills.
• Proven people leadership and cross-functional collaboration abilities.
• Change leadership with the ability to influence without direct authority.
• Innovative, growth-oriented mindset grounded in operational discipline.

Responsibilities

• Lead the development, implementation, and continuous improvement of service processes and procedures across all locations.
• Identify operational inefficiencies and performance gaps, and develop practical solutions to improve technician productivity, service throughput, and customer satisfaction.
• Ensure service processes align with company standards, manufacturer requirements, and long-term growth objectives.
• Establish and maintain common service practices that drive consistency, scalability, and accountability across the enterprise.
• Support dealership leadership during process rollouts and change initiatives, ensuring adoption and sustained execution.
• Serve as a subject matter resource for service operations best practices and performance improvement.
• Design, implement, and manage service programs that increase customer retention, service absorption, and overall aftermarket profitability.
• Collaborate with parts, service, and sales teams to ensure programs are clearly communicated, executable, and measurable.
• Monitor program effectiveness and refine programs based on performance data and feedback.
• Analyze enterprise-level service, technician, and customer data to identify trends, risks, and opportunities for improvement or growth.
• Translate data insights into actionable recommendations for dealership leaders and executive management.
• Track and report on key service performance indicators to support data-driven decision-making.
• Identify new markets, customer segments, and opportunities to expand the service business.
• Evaluate emerging service offerings, technologies, and business models that enhance service revenue and customer value.
• Partner with leadership to assess strategic fit and financial viability of new service opportunities.
• Lead or support pilot programs and start-up service initiatives to test new concepts and approaches.

Skills

Dealership operations

People leadership

Data-driven decisions

Cross-functional collaboration

Change leadership

Operational discipline

Job description

AgriVision Equipment Group and PrairieLand Partners is seeking a Service Operations Manager to advance performance, consistency, and growth of service operations across AVE-PLP LLC. The role partners with dealership leadership, aftermarket teams, and the Director of Aftermarket to balance strategic development with hands-on operational execution.

The position leads service process standardization, program development, and performance improvement while leveraging enterprise and customer data to