Service Payments & Admin Specialist

AutoNation; Plano (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401k matching

Maternity benefits

Associate purchase & discount programs

YouDecide discounts

Job summary

AutoNation is seeking a Service Cashier/Administrator to handle payments for services and parts, reconcile repair orders and invoices, and process transactions at the dealership. The role requires accurate handling of cash and records, and coordination with the accounting department to close daily transactions.

Responsibilities include inspecting orders, computing charges and taxes, updating service history, and providing receipts and change.

Qualifications

• High school diploma or equivalent.
• Ability to read, write, add, subtract, divide and comprehend written instructions.
• 6-12 months previous work experience (preferred).
• Demonstrated customer service skills.
• Demonstrated communication and interpersonal skills.
• Previous industry experience (preferred).

Responsibilities

• Inspect every service repair order and/or parts invoice for proper completion and accuracy.
• Reconcile the repair orders by transferring information from each repair order to soft copies.
• Calculate the materials charge applicable for each order.
• Calculate the taxes to be charged on the categories of goods or services taxed in the local area.
• Collect the total retail charges from the customer in cash, check or authorized charge account.
• Provide the customer with the proper change and/or receipt.
• Complete the accounting section of the repair order as directed by the controller.
• Update the customer’s service history file according to procedures specific to the department’s service history system.
• Deliver to the accounting department all repair orders and parts invoices closed during the business day.
• Control the keys associated with completed repair orders and return them when bills are paid.
• File repair orders as directed by the service department manager.
• Answer the service department telephone, transfer calls, and take messages when needed.
• Control and turn into the business office sublet bills associated with repair orders.
• Ensure customer complaints are handled promptly per dealership guidelines.
• Report to management any situation that jeopardizes safety or integrity of the dealership.
• Perform any other administrative tasks as directed by management.

Skills

Customer service skills

Communication and interpersonal skills

Education

High school diploma or equivalent

Job description

AutoNation is seeking a Service Cashier/Administrator to handle payments for services and parts, reconcile repair orders and invoices, and process transactions at the dealership. The role requires accurate handling of cash and records, and coordination with the accounting department to close daily transactions.

Responsibilities include inspecting orders, computing charges and taxes, updating service history, and providing receipts and change.