Parts & Service Coordinator — Growth, Training & Benefits

Papé Group; Anchorage (AK); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Vacation & holidays

Advancement opportunities

Company stability

Extensive equipment inventory

Employee impact

Training & development

Job summary

Pape Material Handling in Anchorage, AK is seeking a Parts & Service Department Coordinator to join a fast-paced, customer‑oriented team. You will help manage service work, data entry on work orders, dispatch technicians, and support the parts counter with a focus on accuracy and service excellence.

The role requires strong computer and communication skills, the ability to thrive in a team, and prior parts counter sales or service experience.

Qualifications

• Excellent computer skills including Word, Excel, Outlook, and the ability to learn our internal computer systems.
• Excellent communication and customer relations skills.
• Ability to thrive in a team environment.
• Prior history with parts counter sales or service is required; mechanical aptitude is helpful!
• Experience working directly with customers and knowledge of the material handling equipment market are preferred.

Responsibilities

• Manage incoming and outgoing service department work.
• Enter and manage work order data through various internal programs.
• Help staff the reception desk and parts counter, dispatch technicians.
• Assist with safety inspections and related paperwork.
• Prepare warranty paperwork and monitor reimbursements.
• Provide excellent service to customers in person and on the phone.
• Ship and receive parts and more!

Skills

Computer skills

Communication skills

Team player

Customer service experience

Mechanical aptitude

Tools

Word

Excel

Outlook

Job description

Pape Material Handling in Anchorage, AK is seeking a Parts & Service Department Coordinator to join a fast-paced, customer‑oriented team. You will help manage service work, data entry on work orders, dispatch technicians, and support the parts counter with a focus on accuracy and service excellence.

The role requires strong computer and communication skills, the ability to thrive in a team, and prior parts counter sales or service experience.