Service & Parts Operations Assistant

Mills Auto Group; Lancaster (SC); On-site; USD 34,000 - 42,000; Full time

Job summary

Classic CDJR Lancaster is seeking a Service & Parts Operations Assistant to bridge our Service and Parts teams and keep the department running smoothly.

You will greet guests, shuttle customers, stock the lounge, prep vehicles, and support technicians with test drives and logistics.

This full-time role offers hands-on learning in a high-energy dealership, with parts warehousing, warranty handling, and on-site duties that keep the service drive moving.

Qualifications

• Customer-focused service experience in a fast-paced environment.
• Ability to assist service lane and parts warehouse operations.
• Comfort with basic detailing and vehicle prep tasks.

Responsibilities

• Greet customers arriving in the service drive and direct them to their Service Advisor.
• Safely shuttle clients to and from their homes or workplaces while their vehicles are serviced.
• Maintain a welcoming waiting lounge by stocking beverages and keeping the area clean.
• Park incoming service vehicles and prep completed ones for pickup.
• Wash and perform minor detailing on vehicles; assist in transporting loaners as needed.
• Keep service loaners and lot vehicles fueled and ready.
• Test-drive service vehicles to verify customer concerns with technicians.
• Maintain a clean shop environment through routine cleaning.
• Check in daily received parts shipments and count inventory.
• Pre-pull and stage parts for upcoming service jobs.
• Oversee core returns and warranty call-backs; keep the tool room organized.
• Deliver parts to wholesale customers and pick up urgent parts from other dealers.

Skills

Customer service

Shuttle driving

Inventory control

Detailing basics

Job description

Classic CDJR Lancaster

391 Lancaster Bypass E, Lancaster, SC

Full Time

Are you a high-energy individual who loves cars, enjoys helping people, and thrives in a fast-paced environment? We are seeking a versatile Service & Parts Operations Assistant to join our team. This unique, hybrid role bridges the gap between our Service and Parts departments. You will be the ultimate team player—ensuring our customers have an exceptional experience, keeping our service lot moving efficiently, and helping our parts department maintain a highly organized warehouse.

If you are looking for a foot in the door at a premier dealership with plenty of room to learn and grow, this is the perfect position for you.

Key Responsibilities & Duties

Customer Experience & Service Lane Support:

• Guest Hospitality: Warmly greet customers arriving in the service drive and direct them to their Service Advisor.
• Shuttle Driver: Safely shuttle clients to and from their homes or workplaces while their vehicles are being serviced.
• Amenities Management: Keep the customer waiting lounge welcoming by stocking the coffee/refreshment station and maintaining cleanliness.
• Vehicle Preparation: Park incoming service vehicles in designated lot areas and pull completed vehicles back into the service drive for customer pickup.
  
  

Lot Logistics & Vehicle Care

• Valet & Detailing: Run customer and dealership vehicles through the automatic car wash; perform basic detailing or minor cosmetic touch-up work as needed.
• Fuel Management: Keep service loaners, customer vehicles, and lot vehicles fueled up.
• Diagnostic Support: Assist technicians and advisors by test-driving service vehicles to verify customer concerns.
• Facility Maintenance: Maintain a clean shop environment by sweeping/mopping the service lane and cleaning windows and doors as needed.
  
  

Parts Department & Warehouse Logistics

• Shipping & Receiving: Accurately check in daily received parts shipments against packing slips.
• Inventory Control: Conduct routine bin counts, track inventory levels, and keep parts displays clean and organized.
• Job Staging: Pre-pull and stage parts for upcoming scheduled service jobs to maximize technician efficiency.
• Core & Warranty Management: Oversee the parts core return process and handle warranty call-backs/scrap parts disposition.
• Tool Room Stewardship: Keep the specialized factory tool room neat, organized, and properly inventoried.
• Hot Shot Driving: Drive the dealership delivery vehicle to deliver parts to wholesale customers and pick up urgent parts from other local dealerships
  
  

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Classic CDJR Lancaster