Service & Parts Operations Assistant

Classic CDJR Lancaster; South Carolina; Hybrid; USD 32,000 - 52,000; Full time

Job summary

Classic CDJR Lancaster is seeking a Service & Parts Operations Assistant to join our team. This hybrid role connects Service and Parts, ensuring exceptional customer experiences, smooth service drive operations, and organized warehouse management.

You will support guest hospitality, shuttle running, vehicle prep, lot logistics, and parts shipping/receiving, while assisting technicians and advisors to maximize efficiency and service quality.

Qualifications

• Guest hospitality experience and customer-facing skills.
• Ability to shuttle clients safely.
• Maintaining a welcoming waiting area and amenities.
• Prepare vehicles for service and assist with lot organization.
• Basic detailing and cosmetic touch-ups as needed.
• Monitor fuel levels for loaners and vehicles in the lot.
• Strong inventory and warehouse organization capabilities.
• Willingness to drive dealership delivery vehicle when required.

Responsibilities

• Greet customers at the service drive and direct to the Service Advisor.
• Safely shuttle clients to/from their homes or workplaces during service.
• Maintain waiting lounge amenities and cleanliness for a positive experience.
• Park incoming service vehicles and return completed ones to pickup area.
• Assist with valet/ detailing, car wash, and basic cosmetic touch-ups.
• Keep service loaners and lot vehicles fueled and ready.

Skills

Guest hospitality

Shuttle driving

Lot logistics

Vehicle prep

Detailing basics

Inventory checks

Customer service

Team player

Job description

Are you a high-energy individual who loves cars, enjoys helping people, and thrives in a fast-paced environment? We are seeking a versatile Service & Parts Operations Assistant to join our team. This unique, hybrid role bridges the gap between our Service and Parts departments. You will be the ultimate team player—ensuring our customers have an exceptional experience, keeping our service lot moving efficiently, and helping our parts department maintain a highly organized warehouse.

If you are looking for a foot in the door at a premier dealership with plenty of room to learn and grow, this is the perfect position for you.

Key Responsibilities & Duties

Customer Experience & Service Lane Support:

• Guest Hospitality: Warmly greet customers arriving in the service drive and direct them to their Service Advisor.
• Shuttle Driver: Safely shuttle clients to and from their homes or workplaces while their vehicles are being serviced.
• Amenities Management: Keep the customer waiting lounge welcoming by stocking the coffee/refreshment station and maintaining cleanliness.
• Vehicle Preparation: Park incoming service vehicles in designated lot areas and pull completed vehicles back into the service drive for customer pickup.

Lot Logistics & Vehicle Care:

• Valet & Detailing: Run customer and dealership vehicles through the automatic car wash; perform basic detailing or minor cosmetic touch-up work as needed.
• Fuel Management: Keep service loaners, customer vehicles, and lot vehicles fueled up.
• Diagnostic Support: Assist technicians and advisors by test-driving service vehicles to verify customer concerns.
• Facility Maintenance: Maintain a clean shop environment by sweeping/mopping the service lane and cleaning windows and doors as needed.

Parts Department & Warehouse Logistics:

• Shipping & Receiving: Accurately check in daily received parts shipments against packing slips.
• Inventory Control: Conduct routine bin counts, track inventory levels, and keep parts displays clean and organized.
• Job Staging: Pre-pull and stage parts for upcoming scheduled service jobs to maximize technician efficiency.
• Core & Warranty Management: Oversee the parts core return process and handle warranty call-backs/scrap parts disposition.
• Tool Room Stewardship: Keep the specialized factory tool room neat, organized, and properly inventoried.
• Hot Shot Driving: Drive the dealership delivery vehicle to deliver parts to wholesale customers and pick up urgent parts from other local dealerships