Hybrid Service & Parts Operations Specialist

Mills Auto Group; Lancaster (SC); On-site; USD 34,000 - 42,000; Full time

Job summary

Classic CDJR Lancaster is seeking a Service & Parts Operations Assistant to bridge our Service and Parts teams and keep the department running smoothly.

You will greet guests, shuttle customers, stock the lounge, prep vehicles, and support technicians with test drives and logistics.

This full-time role offers hands-on learning in a high-energy dealership, with parts warehousing, warranty handling, and on-site duties that keep the service drive moving.

Qualifications

• Customer-focused service experience in a fast-paced environment.
• Ability to assist service lane and parts warehouse operations.
• Comfort with basic detailing and vehicle prep tasks.

Responsibilities

• Greet customers arriving in the service drive and direct them to their Service Advisor.
• Safely shuttle clients to and from their homes or workplaces while their vehicles are serviced.
• Maintain a welcoming waiting lounge by stocking beverages and keeping the area clean.
• Park incoming service vehicles and prep completed ones for pickup.
• Wash and perform minor detailing on vehicles; assist in transporting loaners as needed.
• Keep service loaners and lot vehicles fueled and ready.
• Test-drive service vehicles to verify customer concerns with technicians.
• Maintain a clean shop environment through routine cleaning.
• Check in daily received parts shipments and count inventory.
• Pre-pull and stage parts for upcoming service jobs.
• Oversee core returns and warranty call-backs; keep the tool room organized.
• Deliver parts to wholesale customers and pick up urgent parts from other dealers.

Skills

Customer service

Shuttle driving

Inventory control

Detailing basics

Job description

Classic CDJR Lancaster is seeking a Service & Parts Operations Assistant to bridge our Service and Parts teams and keep the department running smoothly.

You will greet guests, shuttle customers, stock the lounge, prep vehicles, and support technicians with test drives and logistics.

This full-time role offers hands-on learning in a high-energy dealership, with parts warehousing, warranty handling, and on-site duties that keep the service drive moving.