Service & Parts Excellence Coordinator

Xpresstechfreight; Louisiana; On-site; USD 31,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Basic/Supplemental Life

Accidental Death/Dismemberment

Health Savings Accounts

Flexible Savings Accounts

Company Paid Holidays

Paid Time Off

401k with Employer Matching Contribu-

Employee Stock Purchase Plan

Paid Parental Leave

Short Term Incentive Program

Employee Assistance Program

Pet Insurance

Job summary

U.S. Xpress in Hammond, LA is seeking a Coordinator, Service and Parts to generate, monitor, and close repair orders and coordinate service activities.

The role requires strong organization, communication, and multitasking skills to deliver timely updates to drivers and ensure smooth parts flow. The ideal candidate has a high school diploma or GED, 1+ year in a similar service coordinator role, and comfort with basic computer tools.

Qualifications

• High school diploma or GED equivalent required.
• 1+ year in a similar service coordinator position required.
• Experience in parts management or related shop support role preferred.
• Transportation, Logistics, and/or Tech industry experience a plus.

Responsibilities

• Generate, monitor, and close repair orders with accuracy, ensuring all documentation, service tracking, and supporting records are complete.
• Coordinate service appointments, repair estimates, authorizations, customer communications, and complaint resolution.
• Provide timely updates to drivers on repair status and assist with identifying service needs in a professional and courteous manner.
• Monitor repair progress, collaborate with shop management, and resolve delays or issues related to parts or repair orders.
• Issue correct tractor and trailer parts to technicians, recording all transactions to the appropriate repair orders.
• Order required parts from approved vendors when not available in stock and ensure timely procurement and delivery.
• Receive, stock, and organize incoming parts shipments, maintaining a clean and orderly warehouse and office environment.
• Maintain up-to-date service files, technical bulletins, and department records for shop reference.
• Provide phone and office coverage, assist with department files, and ensure continuous workflow support.
• Collaborate with supervisors and managers to troubleshoot service or parts concerns and follow directives in their absence.
• Perform additional duties as assigned to support overall service and parts operations.
• Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.
• Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.
• Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.
• Performs other duties as assigned.

Skills

Organizational skills

Communication skills

Multitasking

Basic computer skills

Attention to detail

Customer service

Education

High school diploma or GED

Job description

U.S. Xpress in Hammond, LA is seeking a Coordinator, Service and Parts to generate, monitor, and close repair orders and coordinate service activities.

The role requires strong organization, communication, and multitasking skills to deliver timely updates to drivers and ensure smooth parts flow. The ideal candidate has a high school diploma or GED, 1+ year in a similar service coordinator role, and comfort with basic computer tools.