Service & Parts Coordination Specialist

U.S. Xpress, Inc.; Robert (LA); Vor Ort; USD 31.000 - 35.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, and Vision

Life Insurance

Health Savings Accounts

Flexible Savings Accounts

Company Paid Holidays

Paid Time Off

401k with Employer Matching

Employee Stock Purchase Plan

Short Term Incentive Program

Employee Assistance Program

Pet Insurance

Zusammenfassung

U.S. Xpress is seeking a Service Coordinator in Hammond, LA to generate, monitor, and close repair orders, coordinate service appointments and authorizations, and provide timely updates to drivers.

You will help identify service needs and ensure smooth communication between drivers, shops, and vendors. The ideal candidate has a high school diploma or GED, 1+ year in a similar role, strong organizational and communication skills, and basic computer literacy.

Qualifikationen

• High school diploma or GED is required.
• Experience in parts management or shop support is preferred.
• Transportation, Logistics, or Tech industry experience is a plus.

Aufgaben

• Generate, monitor, and close repair orders with accuracy, ensuring all documentation, service tracking, and supporting records are complete.
• Coordinate service appointments, repair estimates, authorizations, customer communications, and complaint resolution.
• Provide timely updates to drivers on repair status and assist with identifying service needs in a professional and courteous manner.
• Monitor repair progress, collaborate with shop management, and resolve delays or issues related to parts or repair orders.
• Issue correct tractor and trailer parts to technicians, recording all transactions to the appropriate repair orders.
• Order required parts from approved vendors when not available in stock and ensure timely procurement and delivery.
• Receive, stock, and organize incoming parts shipments, maintaining a clean and orderly warehouse and office environment.
• Maintain up-to-date service files, technical bulletins, and department records for shop reference.
• Provide phone and office coverage, assist with department files, and ensure continuous workflow support.
• Collaborate with supervisors and managers to troubleshoot service or parts concerns and follow directives in their absence.
• Perform additional duties as assigned to support overall service and parts operations.
• Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.
• Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.
• Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.
• Performs other duties as assigned.

Kenntnisse

Organizational skills

Communication skills

Multitasking

Basic computer skills

Ausbildung

High school diploma or GED

Jobbeschreibung

U.S. Xpress is seeking a Service Coordinator in Hammond, LA to generate, monitor, and close repair orders, coordinate service appointments and authorizations, and provide timely updates to drivers.

You will help identify service needs and ensure smooth communication between drivers, shops, and vendors. The ideal candidate has a high school diploma or GED, 1+ year in a similar role, strong organizational and communication skills, and basic computer literacy.