Service Order Dispatcher - Hruska Courthouse - Omaha, Nebraska

Pegasus-Support-Services,-LL; Omaha (NE); On-site; USD 42,000 - 54,000; Full time

Job summary

Pegasus Support Services, LLC is seeking a Service Order Dispatcher for the Hruska Courthouse in Omaha, Nebraska. You will function as the NCMMS operator, manage work-flow of service requests, dispatch technicians, maintain data inputs, generate daily reports and provide office administration support to the program.

Ideal candidates have a High School diploma, proficiency with MS Office, strong customer service skills, and the ability to obtain a favorable background check and access to

Qualifications

• High School diploma or equivalent.
• MS Office proficiency required.
• Customer oriented with ability to work in a fast-paced environment.
• Must obtain and maintain a favorable background check and facility access.
• Must possess a valid state driver's license.
• Must read, write and speak English fluently.

Responsibilities

• Receive service calls, issue work orders, and maintain logs.
• Input data into the NCMMS and track work orders to completion.
• Attend meetings with the Project Manager to review status and dates.
• Maintain ASWR/RWA documentation and related records.
• Collaborate with the Project Manager and on-site staff to ensure smooth workflow.
• Print and initiate NCMMS reports as directed.
• Coordinate monthly government invoice preparation with Accounts Payable/Receivable.
• Perform other duties as assigned.

Skills

MS Office

Customer service

English fluency

Driver's license

Education

High School diploma

Job description

Home Find a Job Service Order Dispatcher - Hruska Courthouse - Omaha, Nebraska

Service Order Dispatcher - Hruska Courthouse - Omaha, Nebraska

Why Pegasus?

PegasusSupport Services, LLCis a small business,founded in 2011andheadquartered in Woodstock, Georgia. Our company is dedicated to providingsuperior Logistics and Facilities operations and Maintenance support services toour customers. Our corporate culture emphasizes a commitment to providing ourcustomers with a high level of reliable, high quality customer service, diligentcost control and continuous quality improvement. We achieve these goals by hiring and training the highest quality employees and by empowering them to “dothe right thing" and to provide the customer with unparalleled support.

Service Order Dispatcher – Hruska Courthouse – Omaha, Nebraska

Summary

TheService Order Dispatcher will function as the NCMMS operator andis responsible for the work-flow management of service requests, maintenance of the data inputs into the NCMMS associated with our tasks as directed by the Performance Work Statement (PWS), receipt of service calls, dispatching technicians, daily administration of work requests or service calls, customer interface, generation of daily reports, and office administration duties and will provide customer service to all areas on the program.

Essential Duties & Responsibilities

• Receive calls from building managers, issue work order requests, maintain work order logs, and input data into the
• Track work orders from start to completion using and inputting accurate data into the NCMMS system from technicians to depict a clear picture of work performed.
• Meet as directed by the Project Manager to discuss work status, completion dates, NCMMS documentation, and any issues as requested from the customer.
• Process and maintain a work order file system (NCMMS) include the Additional Services Work Request (ASWR), Reimbursable Work Authorization (RWA) program and any other documentation pertinent to the ASWR and RWA programs.
• Work as part of an integral team, consisting of the Project Manager, On-Site Supervisors, and project tradesmen to ensure a smooth processing of work orders, preventive maintenance schedules and the maintenance, updating and utilization of the NCMMS system.
• Initiate and print NCMMS reports as directed by the Project Manager.
• Coordinate with the Corporate Accounts Payable/Receivable in formalizing the monthly invoice to the Government.
• Other duties as assigned.

Required experience/education

• A High School diploma or equivalent
• Must have demonstrated knowledge of MS Office with some working knowledge of building trades desired.
• Must be customer oriented and be able to perform under a fast-paced work environment.
• Must have the ability to obtain and maintain a favorable GSA background check and facilityaccess.
• Must possess a valid state driver's license.
• Must be able to read, write and speak English fluently

Physical Demands

• The employee is occasionally required to climb or balance, stoop, kneel, or crouch.
• The employee may occasionally be required to lift more than 25 pounds.
• The employee must have close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

A Background and Drug Screening will be performed for this position.

Pegasus Support Services, LLC is a Federal Government Contractor and is an Equal Opportunity Employer / Veterans / Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of a disability.