Service Order Coordinator

Chugach Government Solutions, LLC; Fallon (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

Chugach Government Solutions, LLC seeks a detail-oriented dispatcher/administrative support worker in Fallon, NV. You will receive and record service requests and input data to generate work orders for on-site maintenance teams.

Responsibilities include verifying caller information, logging problem details, dispatching urgent requests, and preparing daily reports. Must have strong Word/Excel skills, a valid driver's license, and the ability to pass background checks.

Qualifications

• Proficient in Word, Excel and Outlook at an intermediate level.
• Prior database usage, preferable.
• Maintain valid State issued Driver’s License.
• OSHA 10 card or ability to obtain within 90 days.
• High School graduate or equivalent.
• Must read, write and speak English proficiently.
• Capable of passing a background check and/or drug test as required by the contract.
• Knowledge of facility maintenance work and its trades.
• Type 60 WPM and have knowledge of word processing techniques.

Responsibilities

• Verifies caller’s name, address, and telephone number.
• Ensures facility number and point of contact is recorded with the telephone number.
• Requests location of the problem (e.g., floor, ceiling, corner of building).
• Requests information regarding problems to provide detailed work scope for craftsman.
• Inputs/records information into the computer system and distributes accordingly.
• Handles all incoming calls and dispatches urgent work requests via radio or phone.
• Notifies Fire Department, Safety and/or Quality Control when necessary.
• Schedules service crews when needed.
• Prepares retrieval/summary reports as required by management.
• Enters completed work order information into the system and files accordingly.
• Enters labor hours into the database against the correct work order number.
• Provides status updates to requestors.
• Assists Work Control as required.

Skills

Word processing

Excel

Outlook

Database usage

Driver's license

OSHA 10

Reading/writing English

Background check

Facility maintenance knowledge

Typing 60 WPM

Education

High School diploma

Job description

Chugach Government Solutions, LLC seeks a detail-oriented dispatcher/administrative support worker in Fallon, NV. You will receive and record service requests and input data to generate work orders for on-site maintenance teams.

Responsibilities include verifying caller information, logging problem details, dispatching urgent requests, and preparing daily reports. Must have strong Word/Excel skills, a valid driver's license, and the ability to pass background checks.