Service Ops Assistant Manager

United Supermarkets, LLC; Midland (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Access to up to 50% of earned wages

Associate discounts

Health and financial well-being (Med/4

Time off (vacation, holidays, sick pay

Leaders invested in training

Inclusive work environment

Job summary

United Supermarkets, LLC is seeking an Assistant Service Manager to maintain guest satisfaction and store operations. The role elevates front-end productivity while ensuring excellent guest service, supervision of service counter staff, and accountability for store assets.

Responsibilities include hiring support, training, scheduling, payroll tasks, and enforcing safety and cleanliness standards across the front-end.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Must work 40 hours per week with varied opening/closing shifts.
• Must maintain Certified Food Safety Manager Certification.
• Minimum of one year store experience.
• Able to lift up to 50 lbs and stand for long periods.
• Perform all other physical tasks and work as a team member.

Responsibilities

• Greet and engage guests as they enter the area.
• Assist with hiring, training, scheduling, and performance management of service counter staff.
• Assist in managing all service counter functions.
• Participate in initial interviews and new-hire orientations.
• Supervise proper checking and bagging techniques.
• Ensure proper bookkeeping procedures are followed.
• Order supplies for front-end maintenance and coordinate with Grocery Manager.
• Assist with performance evaluations and coaching for department staff.
• Support payroll and accounting procedures in stores without On-Site HR.
• Help delegate trainers and maintain front-end cleanliness and appearance.
• Serve as HR liaison in absence of On-Site HR Representative.
• Safeguard store assets and monitor policy compliance.
• Support guest and team member safety and well-being.
• Assist with informing guests about store information in Spirit publications.
• Perform other duties as requested by management.

Skills

Guest relations

Team leadership

Payroll procedures

Safety awareness

Education

High School Diploma

Job description

The Assistant Service Manager is first and foremost responsible for guest relations and satisfaction. He/she assumes total store responsibility in Store Director, Assistant Store Director, Grocery Manger, and Service Manager’s absence. He/she serves as Controller of cash and returned checks and is responsible for assisting the Service Manager in achieving front-end productivity goals while helping to maintain superior guest service and satisfaction.

Key Responsibilities

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
• Assists with hiring, training, scheduling, performance management (to include discipline, separations, etc.) and productivity of all service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks in non-floral stores, checkers and sackers; Coordinates scheduling with the Grocery Manager
• Assists with the management of all Service Counter functions
• Assists with the initial interview for all departments and new team member orientations, including initial and ongoing team member paperwork (including proper documentation when appropriate)
• Assists with supervising and ensuring proper checking and bagging techniques are being used
• Assists with ensuring proper bookkeeping procedures are implemented
• Assists with ordering supplies for front-end maintenance of store. Coordinates needs with Grocery Manager
• Assists with performance evaluations and coaching sessions of all team members within department and completion in a timely manner
• Assists with general store information to the Spirit and Spirit Too publications in stores with no On-Site HR Representative
• Assists with all payroll and accounting procedures and their implementation in stores with no On-Site HR Representative
• Assists with delegating and assigning trainers as necessary
• Responsible for cleanliness and appearance of entire front-end, including checks stands, floors, exterior front of store, parking lot, etc.
• In stores without an On-Site HR Representative, assists the Service Manager with serving as the designated human resource manager to handle the hiring, training, and orientation objectives.
• Responsible for safeguarding, controlling and monitoring all store assets, ensuring policies and procedures are implemented for control of assets
• Assists with overall guest and team member safety
• Greets and speaks politely with every customer on premises
• Performs other duties as requested or required by management

Key Requirements

• Must be 18 years of age or older
• High School Diploma or equivalent
• Required to work 40 hours per week. This will involve multiple opening, closing and day shifts depending on the store needs
• Must maintain Certified Food Safety Manager Certification
• Minimum of one year store experience
• Must be able to life up to 50lbs. and stand for long periods of time (up to 6 hours)
• Perform all other physical aspects of the job including bending, squatting, lifting, climbing, and walking
• Ability to function as a team member and get along with others

We Also Provide a Variety Of Benefits Including

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values

ACI Values

A copy of the full job description can be made available to you.