Assistant Service Ops Manager

Socket.dev; Amarillo (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Earned wage access via Stream

Associate discounts

Health & wellness benefits

Paid time off

Career development opportunities

Inclusive work environment

Job summary

Albertsons Companies is seeking an Assistant Service Ops Manager to lead guest relations and front-end operations. You will assume store responsibility in the absence of store leadership, act as controller of cash and returned checks, and support front-end productivity while upholding exceptional guest service.

The role involves hiring, training, scheduling, coaching, and ensuring proper bookkeeping; you will safeguard assets and ensure safety across the store.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Required to work 40 hours per week with opening/closing shifts.
• Must maintain Certified Food Safety Manager certification.
• Minimum of one year store experience.
• Must be able to lift up to 50 lbs and stand for long periods.
• Ability to function as a team member and get along with others.

Responsibilities

• Acknowledge, greet, and engage guests.
• Assist with hiring, training, scheduling and performance management of staff.
• Manage service counter functions and front-end operations.
• Lead new team member orientations and paperwork.
• Supervise proper bagging and checkout procedures.
• Maintain bookkeeping procedures and record-keeping.
• Order supplies and coordinate with Grocery Manager.
• Provide coaching and performance evaluations.
• Support Spirit/public relations initiatives in stores without Talent Relations Manager.
• Help with payroll and accounting procedures as needed.
• Supervise trainers and delegate training tasks.
• Ensure cleanliness and appearance of front-end areas.
• Serve as HR point of contact in stores lacking Talent Relations Manager.

Skills

Guest relations

Leadership

Scheduling

Training

Performance management

Bookkeeping

Cash handling

Education

High School Diploma or equivalent

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

The Assistant Service Ops Manager is first and foremost responsible for guest relations and satisfaction. He/she assumes total store responsibility in Store Director, Assistant Store Director, Grocery Manager, and Service Ops Manager’s absence. He/she serves as Controller of cash and returned checks and is responsible for assisting the Service Manager in achieving front-end productivity goals while helping to maintain superior guest service and satisfaction.

Key Responsibilities:

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
• Assists with hiring, training, scheduling, performance management (to include discipline, separations, etc.) and productivity of all service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks in non-floral stores, checkers and sackers; Coordinates scheduling with the Grocery Manager
• Assists with the management of all Service Counter functions
• Assists with the initial interview for all departments and new team member orientations, including initial and ongoing team member paperwork (including proper documentation when appropriate)
• Assists with supervising and ensuring proper checking and bagging techniques are being used
• Assists with ensuring proper bookkeeping procedures are implemented
• Assists with ordering supplies for front-end maintenance of store. Coordinates needs with Grocery Manager
• Assists with performance evaluations and coaching sessions of all team members within department and completion in a timely manner
• Assists with general store information to the Spirit and Spirit Too publications in stores with no Talent Relations Manager
• Assists with general public relations and “Spirit” initiatives within the store in stores with no Talent Relations Manager
• Assists with all payroll and accounting procedures and their implementation in stores with no Talent Relations Manager
• Assists with delegating and assigning trainers as necessary
• Responsible for cleanliness and appearance of entire front-end, including check stands, floors, exterior front of store, parking lot, etc.
• In stores without a Talent Relations Manager, assists the Service Manager with serving as the designated human resource manager to handle the hiring, training and orientation objectives
• Responsible for safeguarding, controlling and monitoring all store assets, ensuring policies and procedures are implemented for control of assets
• Assists with overall guest and team member safety
• Greets and speaks politely with every customer on premises
• Performs other duties as requested or required by management

Key Requirements:

• Must be 18 years of age or older
• High School Diploma or equivalent
• Required to work 40 hours per week. This will involve multiple opening, closing and day shifts depending on the store needs
• Must maintain Certified Food Safety Manager certification
• Minimum of one year store experience
• Must be able to lift up to 50 lbs. and stand for long periods of time (up to 6 hours)
• Perform all other physical aspects of the job including bending, squatting, lifting, climbing, and walking
• Ability to function as a team member and get along with others

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values

A copy of the full job description can be made available to you.

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).