Service Operations Transformation Consultant

McKinsey & Company; Detroit (MI); Sur place; USD 172 800 - 211 200; Plein temps

Avantages offerts par ce poste

Continuous learning opportunities

Comprehensive benefits package

Mentorship and coaching

Résumé du poste

A global consulting firm in Detroit is seeking a Consulting Associate to drive operational strategies and implement solutions for clients worldwide. The role requires an undergraduate degree, extensive experience in process improvement, and a strong problem-solving ability. Ideal candidates will thrive in a high-performance environment and have a willingness to travel. This position offers competitive compensation and a comprehensive benefits package.

Qualifications

• 6+ years of relevant experience with multinational companies.
• Experience in contact center or customer service process improvement.
• Willingness to travel up to 80%.

Responsabilités

• Blend strategic thinking with hands-on experiences.
• Advise on operational strategies for clients.
• Implement recommendations to support business objectives.

Connaissances

Problem solving

Analytical skills

Team collaboration

Communication skills

Formation

Undergraduate degree

Master’s in engineering, business, operations

Outils

PowerPoint

Excel

Description du poste

A global consulting firm in Detroit is seeking a Consulting Associate to drive operational strategies and implement solutions for clients worldwide. The role requires an undergraduate degree, extensive experience in process improvement, and a strong problem-solving ability. Ideal candidates will thrive in a high-performance environment and have a willingness to travel. This position offers competitive compensation and a comprehensive benefits package.