Service Operations Transformation Consultant

McKinsey & Company; Detroit (MI); On-site; USD 172,800 - 211,200; Full time

Benefits offered by this job

Continuous learning opportunities

Comprehensive benefits package

Mentorship and coaching

Job summary

A global consulting firm in Detroit is seeking a Consulting Associate to drive operational strategies and implement solutions for clients worldwide. The role requires an undergraduate degree, extensive experience in process improvement, and a strong problem-solving ability. Ideal candidates will thrive in a high-performance environment and have a willingness to travel. This position offers competitive compensation and a comprehensive benefits package.

Qualifications

• 6+ years of relevant experience with multinational companies.
• Experience in contact center or customer service process improvement.
• Willingness to travel up to 80%.

Responsibilities

• Blend strategic thinking with hands-on experiences.
• Advise on operational strategies for clients.
• Implement recommendations to support business objectives.

Skills

Problem solving

Analytical skills

Team collaboration

Communication skills

Education

Undergraduate degree

Master’s in engineering, business, operations

Tools

PowerPoint

Excel

Job description

A global consulting firm in Detroit is seeking a Consulting Associate to drive operational strategies and implement solutions for clients worldwide. The role requires an undergraduate degree, extensive experience in process improvement, and a strong problem-solving ability. Ideal candidates will thrive in a high-performance environment and have a willingness to travel. This position offers competitive compensation and a comprehensive benefits package.