Service Operations Supervisor — Field & Shop

Chadwick-BaRoss, Inc.; Westbrook (ME); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Generous Medical, Dental & Vision

Employer-provided Short-Term and Basic

3 Weeks Paid Time Off

Retirement Savings Program with 401(k)

10 Paid Holidays Per Year

Wellness Programs

Diversity and inclusion

Job summary

Chadwick-BaRoss, Inc. in Westbrook, ME is seeking a Service Supervisor to supervise shop and field service technicians, manage scheduling and repair operations, and oversee warranty, rental and maintenance activities.

This role enforces company policies while maintaining high morale and delivering exceptional customer service. The Service Supervisor will lead work orders, ensure SOP compliance, mentor teams, and optimize resources to maximize productivity and service quality across both shop and

Qualifications

• Good communication skills to interact with employees and customers.
• A valid driver’s license, CDL preferred.
• Knowledge of equipment operations and mechanical functions.
• Strong diagnostic skills.
• Excellent customer service skills.
• Proficiency with MS Office Suite, smartphones, and tablets.

Responsibilities

• Communicate and schedule work to be performed with shop and field technicians and customers.
• Create the work orders necessary to perform the work required in the shop and in the field.
• Be available for after-hours support for technicians and/or customers as needed.
• Direct quality inspections once repairs are complete.
• Follows all applicable SOPs for consistency and efficiency.
• Ensure compliance with industry regulations, company policies and safety standards.
• Lead, mentor and motivate teams to maximize productivity and performance.
• Effectively communicate the Company goals, values, and expectations to team members.
• Identify challenges and proactively implement solutions to address issues and improve processes.
• Optimize resource allocation, including budget, personnel, and equipment to ensure efficiency and effectiveness.
• Performing other duties as assigned by the Company.

Skills

Communication skills

Driver's license

Operations knowledge

Leadership/mentoring

Safety compliance

Tools

MS Office Suite

Job description

Chadwick-BaRoss, Inc. in Westbrook, ME is seeking a Service Supervisor to supervise shop and field service technicians, manage scheduling and repair operations, and oversee warranty, rental and maintenance activities.

This role enforces company policies while maintaining high morale and delivering exceptional customer service. The Service Supervisor will lead work orders, ensure SOP compliance, mentor teams, and optimize resources to maximize productivity and service quality across both shop and