Service Operations Supervisor: Billing, Dispatch & SOPs

Corvant; Florida; Remote; USD 65,000 - 90,000; Full time

Job summary

Corvant is seeking a Business Operations Supervisor to oversee administrative, coordination, and back-office functions for the service division. This role ensures workflows, billing, reporting, and team administration run efficiently in alignment with company standards.

You will lead coordinators and support staff, manage work orders from creation to invoicing, and develop SOPs while partnering with accounting to resolve discrepancies.

Qualifications

• Minimum 3+ years of experience in operations, administration, or service coordination.
• Experience supervising administrative or operations support teams is preferred.
• Construction or field service industry experience is a plus.
• Valid driver’s license with clean driving record is required.

Responsibilities

• Supervise service coordinators, dispatchers, and administrative staff within the service division.
• Oversee the work order lifecycle from creation through billing to ensure accuracy and timeliness.
• Develop and maintain standard operating procedures for all service back-office functions.
• Partner with the accounting team to resolve billing discrepancies and ensure timely invoicing.
• Generate operational reports and dashboards to support service division leadership.
• Manage vendor and subcontractor administrative requirements including COIs and W-9s.
• Support system administration for service management software platforms.
• Coordinate new hire onboarding logistics for service division roles.
• Identify and implement process improvements across service operations.
• Ensure compliance with company policies and procedures across the service team.

Skills

Organizational skills

Process management

Team supervision

Communication

Multitasking

Analytical thinking

Education

High School diploma

Associate degree

Bachelor's degree

Tools

MS Office Suite

Service management software

Job description

Corvant is seeking a Business Operations Supervisor to oversee administrative, coordination, and back-office functions for the service division. This role ensures workflows, billing, reporting, and team administration run efficiently in alignment with company standards.

You will lead coordinators and support staff, manage work orders from creation to invoicing, and develop SOPs while partnering with accounting to resolve discrepancies.