Service Operations & Scheduling Coordinator

generac; Sussex (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Generac is seeking a Service Coordinator I to support the Service Department's daily operations in Sussex, WI. You will create and manage service jobs in our systems, answer calls, and assist with technician scheduling to ensure smooth job coordination.

You will maintain electronic records, communicate with team members, and provide administrative support. The role reports to the Branch Manager and involves on-call rotations to respond to urgent service requests.

Qualifications

• High School Diploma or GED required.
• 1–3 years of administrative experience in a service-related business.
• 1–3 years of scheduling field technicians and/or customer service required.

Responsibilities

• Primary point-of-contact for customers, triaging service requests and ensuring prompt resolution.
• Create and manage service jobs in the system, coordinating technician schedules.
• Proactively schedule preventative maintenance and repair services, confirming details with customers.
• Use customer portals to oversee and update open work orders.
• Track and oversee job progress from start to finish, escalating issues as needed.
• Participate in department meetings to align priorities and resolve challenges.
• Provide cross-functional support to other Service Department roles.
• Be part of rotating on-call team to respond to emergency service requests.

Skills

Microsoft Office

Customer service

Time management

Interpersonal skills

Education

High School Diploma or GED

Associate or Bachelor's degree

Tools

Microsoft Excel

Outlook

CRM

Job description

Generac is seeking a Service Coordinator I to support the Service Department's daily operations in Sussex, WI. You will create and manage service jobs in our systems, answer calls, and assist with technician scheduling to ensure smooth job coordination.

You will maintain electronic records, communicate with team members, and provide administrative support. The role reports to the Branch Manager and involves on-call rotations to respond to urgent service requests.