Service Operations Representative (East Coast)

Curri; Orlando (FL); Remote; USD 40,000 - 55,000; Full time

Job summary

Curri is seeking a dynamic Service Operations Representative to enhance its operations team. This remote position involves facilitating deliveries, providing exceptional customer support, and optimizing logistics for a fast-paced startup environment. Join Curri and contribute to redefining delivery logistics in the construction industry.

Benefits

Competitive salary

Health, dental, and vision benefits

401K plan

Equity compensation grant

Flexible work arrangements

Qualifications

• Positive attitude and eagerness to learn.
• Excellent written and verbal skills.

Responsibilities

• Facilitate deliveries from booking to successful drop-off.
• Provide support for customers and drivers via chat and phone.
• Communicate with contacts to ensure smooth deliveries.

Skills

Communication skills

Customer service skills

Problem-solving

Proficiency in G-Suite

Spanish fluency

Job description

About the role:

Curri is seeking a Service Operations Representative to join our Core Operations team. Your goal: make every delivery Curri fulfills a home run. This is an exciting role in a fast-paced, tech environment. We are looking for passionate, driven, self-starters who are ready to tackle problems from a first-principles perspective; and who are eager to learn and contribute to the company's growth and shape its operational strategies.

This position is a work-from-home position. This position requires working 40 hours per week and occasional holidays.

What you'll do:

• Facilitate deliveries from booking to successful drop-off and everything in between
• Provide best-in-class support for our customers and drivers via chat and phone
• Communicate with pickup and drop-off contacts to ensure deliveries are completed successfully and smoothly
• Provide operational feedback and identify pain points for the team to optimize logistics

What you need to have:

• Fun personality, positive attitude, eagerness to learn
• Excellent written and verbal communication skills
• Top-notch customer service skills
• Proficient in G-Suite (Google Docs, Google Sheets)
• Spanish fluency (preferred, but not required)

What is in it for you?

• You will have the opportunity to work for a dynamic and successful start-up on a diverse team where you can make a huge impact by doing meaningful work.
• Significant and meaningful responsibilities from Day 1, with the ability to shape the primary support structures for all our external-facing roles. The possibilities are limitless and depend on you.
• Work in a remote environment
• There is no work/life—there is only life and we want your time at Curri to be life-giving and foster the best version of you. We care about family and your own personal development and don't expect you to be always engaged with work.
• We offer a competitive salary, and benefits including, but not limited to, health, dental, vision, 401K, and an equity compensation grant.

Who are we?

We are Curri and our mission is to be the way the world delivers construction and industrial supplies. Curri provides on-demand, last-mile logistics for construction and adjacent industries with our nationwide fleet of cars, trucks, and flatbeds. Curri was founded in 2018 and was a part of the YC S19 Batch. Employees work out of our office in Ventura, CA, but the majority of our fast-growing start-up operates remotely, with over 100 employees spread across the United States. We're solving a massive, global problem of inefficiency in the construction industry. We imagine a world of efficient construction sites resulting in a net win for the entire world. Find out more at curri.com.