Customer Service Representative (Part-Time), West Coast Hours

Bustld; United States; Remote; USD 10,000 - 60,000; Part time

Job summary

A leading company in the event industry is seeking part-time Customer Service Representatives for West Coast hours. This remote role involves assisting clients via phone, text, and email, ensuring seamless event operations. Ideal candidates are tech-savvy, passionate about customer service, and able to multitask in a dynamic environment.

Benefits

Comprehensive training provided

Flexible part-time schedule

Impactful work with a supportive team

Qualifications

• Availability for West Coast or East Coast hours.
• Experience in customer service or administrative roles preferred.
• Proficient with basic office software and quick learner of new tools.

Responsibilities

• Answer calls and respond to emails, supporting clients before, during, and after events.
• Update client records, process orders, and manage FedEx shipments.
• Support clients during events and troubleshoot issues.

Skills

Communication

Customer-Centric Mindset

Problem-Solving

Time Management

Technology Savvy

Job description

Customer Service Representative (Part-Time), West Coast Hours

The Booth by LoveStream is a fast-growing startup disrupting the event industry by integrating technology into unique guest experiences. We are a high-energy, fast-paced company that values attention to detail, accountability, and high-level execution. This is a part-time remote role assisting clients via text, email, and phone.

We are hiring two candidates—one for West Coast hours and one for East Coast hours.

Position Overview:

We seek motivated, customer-focused individuals to join as Part-Time Customer Success Representatives. Responsibilities include providing administrative support, assisting clients via phone, text, and email, and ensuring seamless event operations. The ideal candidate is passionate about customer service, tech-savvy, and capable of multitasking in a dynamic environment.

Key Responsibilities:

• Customer Support: Answer calls, respond to emails, support clients before, during, and after events.
• Administrative Tasks: Update client records, process orders, respond to inquiries, maintain documentation, manage FedEx shipments, and inform clients proactively.
• Event Support: Support clients during events, troubleshoot issues, follow scripts for consistent communication.
• Problem Solving & Escalation: Escalate complex issues, use problem-solving skills, utilize software tools, and adapt to new technologies.

Required Skills & Qualifications:

• Availability for West Coast or East Coast hours as specified.
• Reliability, punctuality, adaptability to schedule changes.
• Excellent Communication: Strong verbal and written skills for professional client interactions.
• Customer-Centric Mindset: Passion for client success and exceeding expectations.
• Independence & Reliability: Manage multiple tasks independently, own client issues.
• Technology Savvy: Proficient with basic office software, quick learner of new tools.
• Time Management & Organization: Prioritize effectively, handle fluctuating workload.
• Problem-Solving: Critical thinker, quick troubleshooting.
• Flexibility: Comfortable with remote work and schedule variability.

Preferred Qualifications:

• Experience in customer service or administrative roles, especially in fast-paced or event-driven settings.
• Familiarity with FedEx tracking and delivery issues.
• Experience with CRM and communication platforms.

Why Join Us?

• Comprehensive training provided.
• Impactful work with a supportive team.
• Flexible part-time schedule to balance personal commitments.

Hours/Schedule:

Variable weekly schedule, 4-6 hour shifts between 5p-12a Mon-Fri, 12p-12a weekends, totaling about 15 hours/week.

How to Apply:

Interested? Submit your resume and a brief cover letter explaining why you're a fit to [e-mail]. Include your location and specify whether you are applying for West or East Coast hours.