Service Operations Manager (San Antonio, TX)

Arjo Italia S.p.A.; San Antonio (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a dynamic Service Operations Manager to lead service excellence in San Antonio, TX. This role involves creating and implementing strategies to enhance the sale of medical products and services while managing a team across multiple facilities. The ideal candidate will have a strong background in business management, with proven leadership skills and the ability to drive productivity and customer satisfaction. Join a company committed to improving healthcare outcomes through innovative solutions and empower movement within healthcare environments.

Qualifications

• Bachelor’s degree required; graduate degree is a plus.
• 2+ years in a management role overseeing multiple employees.

Responsibilities

• Collaborate with regional director to strategize sales efforts.
• Oversee daily operations of the Rental Operations team.

Skills

Leadership

Sales Management

Planning

Problem-Solving

Influencing

Decision-Making

Education

Bachelor’s Degree in a related discipline

Graduate degree

Tools

MS Office (Excel, PowerPoint, Word, Outlook)

Job description

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Service Operations Manager (San Antonio, TX)

Arjo’s Service Operations Manager is responsible for creating and implementing strategies that support the sale of Arjo’s products and services while managing Service employees and operations in 4 Arjo facilities in south Texas (San Antonio, Austin, Corpus Christi, and McAllen). Based in the San Antonio service center and reporting to the Western Region Service Director, the selected service leader will drive service excellence through leadership and development of service professionals to enable optimal delivery of Arjo’s medical products and services.

Key day-to-day activities:

1. Collaborate with the Regional Service Director to formulate strategies, tactics, and action plans to sell Arjo products and services into hospitals and other medical facilities.
2. Oversee daily operations of the Rental Operations team to support sales activities and fulfill customer orders. Serve as the primary contact for service issues in high-profile accounts.
3. Prepare annual Sales and Service objectives for the south-Texas Service territory.
4. Prepare expense budgets and effectively control expenditures while completing Sales and Service objectives.
5. Hire, train, develop, evaluate, and reward service center personnel (in multiple locations) to ensure high levels of productivity and customer service and with the goal of minimizing employee turnover.
6. Develop and maintain a business climate that establishes, maintains, and expands positive and cooperative working relationships with customers and all corporate personnel.

QUALIFICATIONS:

1. Bachelor’s Degree in a related discipline or equivalent education, training, and experience. Graduate degree is a plus.
2. At least 2 (two) years in a formal business management/leadership role, managing multiple employees in a distribution and/or field environment.
3. Prior Sales experience a plus; ability to recommend and sell services based on observed customer needs.
4. Highly effective planning, problem-solving, influencing, and decision-making skills.
5. Proficient in MS Office applications (Excel, PowerPoint, Word, Outlook).
6. 60% overnight travel
7. Must possess and maintain a valid driver’s license.

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges. For more information about Arjo visit www.arjo.com