Service Operations Manager (San Antonio, TX)

Arjo Inc; San Antonio (TX); On-site; USD 65,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Service Operations Manager to lead service excellence across multiple facilities in Texas. This role involves creating strategies to enhance product sales while managing a dedicated team. You will oversee operations, develop service objectives, and foster strong relationships with customers. If you have a passion for improving healthcare delivery and possess strong leadership and communication skills, this is an exciting opportunity to make a significant impact in the healthcare sector.

Qualifications

• 2+ years in a business management role managing multiple employees.
• Strong communication and planning skills are essential.

Responsibilities

• Drive service excellence through leadership of service professionals.
• Oversee daily operations and support sales activities.

Skills

Management

Sales

Communication

Problem Solving

MS Office

Education

Bachelor's Degree

Graduate Degree

Tools

MS Office (Excel, PowerPoint, Word, Outlook)

Job description

Arjo'sService Operations Manageris responsible for creating and implementing strategies that support the sale of Arjo's products and services while managing Service employees and operations in 4 Arjo facilities in south Texas (San Antonio, Austin, Corpus Christi, and McAllen). Based in the San Antonio service center and reporting to the Western Region Service Director, the selected service leader will drive service excellence through leadership and development of service professionals to enable optimal delivery of Arjo's medical products and services.

Key day-to-day activities:

• Collaborate with the Regional Service Director to formulate strategies, tactics, and action plans to sell Arjo products and services into hospitals and other medical facilities.


• Oversee daily operations of the Rental Operations team to support sales activities and fulfil customer orders. Serve as the primary contact for service issues in high profile accounts.


• Prepare annual Sales and Service objectives for the south-Texas Service territory.


• Prepare expense budgets and effectively control expenditures while completing Sales and Service objectives.


• Hire, train, develop, evaluate, and reward service center personnel (in multiple locations) to ensure high levels of productivity and customer service and with the goal of minimizing employee turnover.


• Develop and maintain a business climate that establishes, maintains, and expands positive and cooperative working relationships with customers and all corporate personnel.

QUALIFICATIONS:

• Bachelor's Degree in a related discipline or equivalent education, training, and experience. Graduate degree is a plus.


• At least 2 (two) years in a formal business management/leadership role, managing multiple employees in a distribution and/or field environment.


• Prior Sales a experience a plus; ability to recommend and sell services based on observed customer needs.


• Strong communication skills - verbal, written, presentation.


• Highly effective planning, problem solving, influencing and decision-making skills.


• Proficient in MS Office applications (Excel, PowerPoint, Word, Outlook).


• 60% overnight travel


• Must possess and maintain a valid driver's license.

Arjo Inc. welcomes people from all backgrounds and walks of life. Our employees have different strengths, experiences, and backgrounds, but share a common passion for improving people's lives. We collectively promote a welcoming culture that embraces new ideas, encourages innovation, and values belonging. Arjo Inc. gives consideration for employment to all qualified applicants and prohibits discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity and/or expression, age, national origin, disability, genetic information, military status, or any other characteristic protected by applicable federal, state, or local law. Qualified Applicants who require a reasonable accommodation for any part of the application and/or hiring process may contact us through the following email address:[e-mail]

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About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.For more information about Arjo visit www.arjo.com