Service & Operations Manager - Plumbing & HVAC

Cnected; Brownsburg (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health and dental insurance

401K with company match

Employee-owned company (ESOP)

Paid holidays & vacations

Short-term/long-term disability

Job summary

Summers Plumbing Heating & Cooling is seeking a Service Manager in Brownsburg, Indiana to lead the service team and keep daily operations running smoothly. You will support technicians, coordinate with dispatch, and ensure customers have a positive experience from start to finish.

If you enjoy coaching others and driving service excellence, this role offers growth within a growing, employee‑owned company with competitive pay and comprehensive benefits designed to help you succeed.

Qualifications

• Must be able to lift and maneuver equipment up to 75 lbs.
• Must be able to crawl, climb, kneel, squat, bend and reach overhead.
• Must be able to climb and work on ladders.
• Must be able to use hand and power tools.
• High school diploma or GED are required.
• 3+ years management experience.
• A working knowledge of plumbing and HVAC are required.
• Valid driver's license is required.
• Strong supervisory experience, communication and computer skills are required.
• Ability to work after regular business hours as needed.

Responsibilities

• Manages and develops the service staff, which includes assisting in hiring, terminating, and disciplining of employees, scheduling employees, evaluating performance, and directing work assignments to ensure effective productions.
• Coordinated activities of the maintenance, service, and indoor air quality departments to effect operational efficiency; uses system generated and locally produced reports to monitor field performance and identify areas for improvement
• Resolves customer issues and complaints to ensure customer satisfaction
• Collaborates with the general manager on creating and managing budget
• Generated reports and measures of departmental operations as well as records on all inventory, tools, and vehicles
• Reviews reports with management
• Instructs crews on proper use of materials and quality workmanship
• Reviews payroll records to ensure that technicians are paid properly
• Communicated with dispatchers to ensure appropriate technicians for types of service
• Evaluates staff to determine training requirements
• Ensures that company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered and replenished as needed
• Additional related duties as assigned/needed by branch/general manager

Skills

Leadership

Communication

Management

Problem-solving

Customer service

Teamwork

Scheduling

Plumbing

HVAC

Safety

Education

High school diploma or GED

Tools

Hand and power tools

Job description

Summers Plumbing Heating & Cooling is seeking a Service Manager in Brownsburg, Indiana to lead the service team and keep daily operations running smoothly. You will support technicians, coordinate with dispatch, and ensure customers have a positive experience from start to finish.

If you enjoy coaching others and driving service excellence, this role offers growth within a growing, employee‑owned company with competitive pay and comprehensive benefits designed to help you succeed.