Service Operations Manager: Lead Budget & Safety

Warren CAT; Tulsa (OK); On-site; USD 75,000 - 105,000; Full time

Job summary

Warren CAT in Tulsa, OK is seeking a Service Manager to lead and coordinate service operations within the Service Department. You will oversee daily operations, coach staff, and drive customer satisfaction, profitability, and safety.

The role includes budgeting responsibilities, Contamination Control standards, and leading safety initiatives, plus tracking Work In Process and KPIs. Travel up to 10% and on-call rotation.

Qualifications

• Bachelor's degree with 3 years’ experience; or 5 years’ related experience and/or training; or equivalent combination of education and experience.
• Valid Driver's license and clean driving record.
• Knowledge and experience in budgeting and cost/revenue projections.
• Advanced knowledge of MS Excel, Word, Access, and PowerPoint.

Responsibilities

• Manages daily operations of the service department.
• Coach staff and manage resources to achieve company goals in employee and customer satisfaction, market share, and profitability.
• Responsible for annual budgeting process for the service department.
• Responsible for Contamination Control standards in the service department.
• Responsible for leading all safety initiatives and is accountable for safety performance in the service department.
• Comprehends staff reports and records to obtain data, such as status of ongoing work or projects and projected completion dates.
• Maintains accurate schedule and up-to-date communication practices for all Service work.
• Manages Work In Process and Key Performance Indicators for work orders, processes, and personnel; accountable for meeting performance goals.
• Manages Career Path and Learning Plans for departmental staff.
• Participates in on-call rotation for the service department.

Skills

Budgeting

MS Excel

MS Word

MS Access

PowerPoint

Staff coaching

Safety leadership

KPI management

Communication

Driving

Education

Bachelor's degree

Tools

MS Office

Job description

Warren CAT in Tulsa, OK is seeking a Service Manager to lead and coordinate service operations within the Service Department. You will oversee daily operations, coach staff, and drive customer satisfaction, profitability, and safety.

The role includes budgeting responsibilities, Contamination Control standards, and leading safety initiatives, plus tracking Work In Process and KPIs. Travel up to 10% and on-call rotation.