Service Operations Manager - Growth & ESOP

Socket.dev; Waterloo (IA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

ESOP program

Benefits package

Job summary

Socket.dev is seeking a Service Manager to coordinate and oversee the daily activities of the Service Department. The role focuses on staffing, customer retention, cost controls, and maintaining service records.

The ideal candidate will have a Bachelor’s in Business Management, at least five years of related experience, and strong interpersonal skills. CDL is a plus, and the team offers competitive benefits in a dynamic dealership setting.

Qualifications

• Bachelor’s Degree in Business Management preferred.
• Five years of related experience and/or training required.
• Strong interpersonal skills are necessary.
• Experience with heavy duty dealerships preferred.

Responsibilities

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
• Prepares and administers an annual operating budget for the service department.
• Creates and uses plans and programs designed to meet sales revenues and net profit goals.
• Works with the COO and Director of Service to accomplish assigned goals.
• Monitors and controls department performance using reports and surveys.
• Reviews and analyzes technicians’ performance and provides guidance.
• Analyzes market potential and penetration for Service Department capabilities.
• Coordinates and maintains relationships with other department heads.
• Facilitates technical training and sends employees to training schools as needed.
• Maintains 24 hour follow-up with customers to confirm satisfaction.

Skills

Interpersonal skills

Leadership

Budgeting

Staff management

Education

Bachelor’s Degree in Business Management

Five years of related experience

CDL preferred

Job description

Socket.dev is seeking a Service Manager to coordinate and oversee the daily activities of the Service Department. The role focuses on staffing, customer retention, cost controls, and maintaining service records.

The ideal candidate will have a Bachelor’s in Business Management, at least five years of related experience, and strong interpersonal skills. CDL is a plus, and the team offers competitive benefits in a dynamic dealership setting.