Service Operations Manager – Forklift & Equipment

Wiese Group; Baltimore (MD); On-site; USD 70,000 - 90,000; Full time

Job summary

Wiese Group is looking for a Service Manager in Baltimore, MD to lead a skilled team of technicians, delivering exceptional customer service in the material handling industry. In this role, you'll manage daily operations, build strong customer relationships, and ensure compliance with safety standards.

The ideal candidate has 5+ years of service operations experience, proven leadership skills, and a strong technical background in equipment maintenance. You will play a crucial role in driving performance and service quality.

Qualifications

• 5+ years of experience in service operations in a leadership role.
• Strong technical knowledge of forklifts or similar equipment.
• Proven leadership, coaching, and team management skills.

Responsibilities

• Recruit, train, schedule, and supervise service technicians.
• Manage daily service department operations.
• Build and maintain strong relationships with customers.

Skills

Leadership

Customer service

Problem-solving

Technical knowledge of forklifts

Service management software proficiency

Tools

Microsoft Office

Job description

Wiese Group is looking for a Service Manager in Baltimore, MD to lead a skilled team of technicians, delivering exceptional customer service in the material handling industry. In this role, you'll manage daily operations, build strong customer relationships, and ensure compliance with safety standards.

The ideal candidate has 5+ years of service operations experience, proven leadership skills, and a strong technical background in equipment maintenance. You will play a crucial role in driving performance and service quality.