Service Operations Leader

Wiese USA; Tuscumbia (AL); On-site; USD 70,000 - 100,000; Full time

Job summary

Wiese USA in Alabama is seeking a Service Manager to lead a skilled team of technicians who keep our customers’ equipment moving and their businesses productive. You’ll drive performance, solve complex challenges, and deliver an exceptional service experience that sets Wiese apart in the material handling industry.

This role focuses on building a high-performing team, strengthening customer partnerships, and shaping the future of our service operations, with a hands-on approach close to the

Qualifications

• Lead and develop a team of service technicians and staff.
• Oversee dispatching, scheduling and work order management.
• Build strong customer relationships and resolve issues promptly.

Responsibilities

• Team Leadership: Recruit, train, schedule, and supervise service technicians and support staff to ensure high productivity and professional development.
• Service Operations: Manage daily service department operations, including dispatching, scheduling, and work order management.
• Customer Support: Build and maintain strong relationships with customers by ensuring timely service, clear communication, and effective problem resolution.
• Performance Management: Monitor technician performance, track KPIs, and implement process improvements to increase efficiency and service quality.
• Safety & Compliance: Enforce company safety policies and ensure compliance with OSHA and company standards.
• Financial Oversight: Manage service department budgets, control costs, review billing accuracy, and help drive service revenue growth.
• Equipment & Parts Coordination: Work closely with parts and operations teams to ensure availability of necessary components for repairs and maintenance.
• Continuous Improvement: Identify opportunities to improve processes, reduce downtime for customers, and enhance overall service delivery.

Skills

Team leadership

Operations management

Customer relationships

KPI tracking

Job description

Wiese USA in Alabama is seeking a Service Manager to lead a skilled team of technicians who keep our customers’ equipment moving and their businesses productive. You’ll drive performance, solve complex challenges, and deliver an exceptional service experience that sets Wiese apart in the material handling industry.

This role focuses on building a high-performing team, strengthening customer partnerships, and shaping the future of our service operations, with a hands-on approach close to the