Service Operations Manager: Lead Tech Team & Partners

Wiese USA; Wichita (KS); On-site; USD 80,000 - 110,000; Full time

Job summary

Wiese USA is seeking a Service Manager to lead a skilled team of technicians, oversee daily service operations, and strengthen customer partnerships. You will drive performance, ensure timely service, and deliver an exceptional service experience that sets Wiese apart in the material handling industry.

In this role, you will build a high-performing team, manage budgets, and coordinate with parts and operations to keep customers’ equipment moving.

Responsibilities

• Team Leadership: Recruit, train, schedule, and supervise service technicians and support staff to ensure high productivity and professional development.
• Service Operations: Manage daily service department operations, including dispatching, scheduling, and work order management.
• Customer Support: Build and maintain strong relationships with customers by ensuring timely service, clear communication, and effective problem resolution.
• Performance Management: Monitor technician performance, track KPIs, and implement process improvements to increase efficiency and service quality.
• Safety & Compliance: Enforce company safety policies and ensure compliance with OSHA and company standards.
• Financial Oversight: Manage service department budgets, control costs, review billing accuracy, and help drive service revenue growth.
• Equipment & Parts Coordination: Work closely with parts and operations teams to ensure availability of necessary components for repairs and maintenance.
• Continuous Improvement: Identify opportunities to improve processes, reduce downtime for customers, and enhance overall service delivery.

Job description

Wiese USA is seeking a Service Manager to lead a skilled team of technicians, oversee daily service operations, and strengthen customer partnerships. You will drive performance, ensure timely service, and deliver an exceptional service experience that sets Wiese apart in the material handling industry.

In this role, you will build a high-performing team, manage budgets, and coordinate with parts and operations to keep customers’ equipment moving.