Service Operations Manager – Equipment & Customer Care

United Ag; Oxford (MA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Bonus Program

John Deere Training

Benefits package

Referral Bonus

Paid time off

Life Insurance

Work-life balance

Career advancement

Job summary

United Construction & Forestry is seeking a Service Manager to lead the service team, schedule shop work and field service, and coordinate with Deere on programs and warranties. You will direct technicians, manage time and costs, and ensure high customer satisfaction.

The role requires leadership, Deere industry knowledge, and the ability to travel for training and service calls. A Bachelor’s or equivalent experience is preferred, with forklift certification and a valid driver’s license.

Qualifications

• Excellent customer service and communication skills.
• Familiar with the equipment industry and John Deere.
• Solid understanding of mechanical terms and repair methods.
• Proficient with Service Advisor and standard software.
• Able to work varying shifts, weekends and on-call.
• Strong financial acumen for service department operations.
• Ability to travel for service and training.
• Clean driving record and valid license.

Responsibilities

• Supervise all Service Department personnel.
• Open and close work orders for shop control.
• Maintain detailed records of time and performance.
• Schedule pick-up and delivery of equipment.
• Explain quotes to customers and ensure satisfaction.
• Upsell necessary services for efficiency and safety.
• Stay current on Deere product improvement programs.
• Order and maintain shop supplies.
• Monitor customer satisfaction via calls and site visits.
• Coordinate with Deere on programs and warranties.
• Interview and select qualified personnel.
• Report on service goals to GM or RPSM.
• Assist in planning service marketing programs.
• Act as site safety coordinator with Corporate Safety Manager.
• Provide training and identify learning needs.

Skills

Customer service

John Deere knowledge

Mechanical terms

Financial acumen

Report analysis

Fast-paced environment

Forklift certification

Travel flexibility

Driver's license

Education

Bachelor's degree preferred

Two-year technical certificate

Tools

Service Advisor

Job description

United Construction & Forestry is seeking a Service Manager to lead the service team, schedule shop work and field service, and coordinate with Deere on programs and warranties. You will direct technicians, manage time and costs, and ensure high customer satisfaction.

The role requires leadership, Deere industry knowledge, and the ability to travel for training and service calls. A Bachelor’s or equivalent experience is preferred, with forklift certification and a valid driver’s license.