Service Manager

Monroe Tractor; Grove City (Mercer County); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health Savings Account

Accident & Disease Insurance

Competitive Paid Time Off

Short/Long Term Disability

Annual Reviews

Bonus Incentive Plans

Job summary

Monroe Tractor, located in Grove City, is seeking a Service Manager to lead service operations and oversee a team of technicians. Ideal candidates will have over 5 years of leadership experience in the equipment or auto service industry and exhibit a strong work ethic and commitment to customer service.

This role involves direct customer interactions, staff training, and ensuring operational efficiency to maximize profits. Benefits include health savings accounts, competitive PTO, and bonus incentives.

Qualifications

• 5+ years of leadership experience within the equipment or auto service industry.
• Strong work ethic and sense of urgency.
• Customer service experience is essential.

Responsibilities

• Direct the service operations of the Service Department.
• Hire, train, and motivate service department staff.
• Coordinate repairs and provide updates to customers.
• Maintain customer relationships while increasing service business.

Skills

Leadership experience

Strong work ethic

Sense of urgency

Customer service experience

Proficient in Microsoft Office

Job description

Monroe Tractor is a well‑known and respected construction equipment and agricultural equipment dealer with over 75 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best‑in‑class sales and support to over 15,000 hardworking customers. We are a family‑owned business dedicated to delivering reliable products and service.

The Service Manager position is ideal for someone who thrives on overcoming challenges with creative solutions. You will be responsible for directing the service operations of the Service Department, overseeing technicians to obtain optimum efficiency, economy of operations, and maximum profits.

Qualifications

• 5 years or more of leadership experience within the equipment or auto service industry is required.
• Strong work ethic.
• Strong sense of urgency.
• Customer service experience.
• Confidence in working with Microsoft Office applications and learning new software programs.

Responsibilities

• Demonstrate company core values in all interactions with customers, vendors, and associates.
• Hire, train, develop, and motivate service department staff.
• Ensure all necessary shop equipment is in proper repair and safe working condition.
• Front‑line customer contact who coordinates repairs and provides updates to the customer throughout the repair process.
• Finalize customer work orders and prepare invoices.
• All aspects of managing our service business and shop activities.
• Prepare customer quotes, close work orders, and communicate directly with customers.
• Consistent interaction with our technicians and act as the direct contact on all service activities.
• Maintain customer relationships while increasing service business and deliver a high level of professional customer service.

Benefits

• Health Savings Account (Employer + Employee Contributions)
• Accident & Disease Insurance
• Competitive Paid Time Off Policy
• Short/Long Term Disability
• Annual Reviews
• Bonus Incentive Plans

Monroe Tractor is proud to be an Equal Opportunity Employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day.

Pay Range: $60,000 - $85,000 USD